Tracking Officer

Posted 9 months ago by GIZ
Location Erbil Job Type Permanent
Salary Sector Services
The Fleet and Tracking Officer perform the following tasks: 
Assisting staff & vehicle movements 
  •  As part of security and safety measures for staff, control and schedule a fleet operation of third-party and own vehicles including tracking, reporting, troubleshooting 
  •  Plan and control transfer and movement of vehicles between project locations, monitoring and communication formats for it 
  •  Coordinate movements implemented by third-parties 
  •  Provide advice to fleet manager to meet all requests by scheduling, forecasting and surveying current user trends 
  •  Integrate daily security updates in setting up geofences and movement advice/restrictions for staff and drivers 
  •  Compile monthly reports on movements e.g. areas visited, mileage, trends, issues, and vehicle usage including recommendations on adjustments of fleet, usage, policies 
  •  Support awareness-raising of drivers to follow the rules, regulations and SOPs 
  •  Monitor and ensure the fleet operation complies with national laws and regulations 
  •  In coordination with RMO fleet management and security advisors implement, maintain, and support development of policies and processes to ensure fleet operates effectively and efficiently, educating staff with the concepts, practices and procedures 
  • Prepare reports and raise issues such violation of geofences, speed limits, curfews etc. to management 
  • Ensure all incident reports are monitored, recorded, and followed up for fleet management 
Coordinating movement schedules 
  • Support the dispatch of GIZ and third-party vehicles to staff according to movement SOP, monitor staff’s own bookings 
  • Maintain a good relationship and working atmosphere with all drivers and service providers 
  • Support projects with advise on driver schedules 
Operationalising fleet 
  • Support monitoring of vehicle life cycles (service intervals, repairs, insurance, mileage, washing internal and external, fueling, tires and oil) 
  • Provide advice on procurement needs, fleet purchases 
  • Support the digitization of fleet management as required 
Other duties/additional tasks 
  • Immediately report all incidents regarding transportation to RMO management and support incident management 
  • Continuously liaise and crosscheck operations with security risk management colleagues to ensure smooth client support 
  • Coordinate with fleet management colleagues in other GIZ locations to streamline approaches and policies 
  • Liaise with internal and external actors to ensure the best and safest possible tracking and movement operations 
  • Take on other related tasks assigned by RMO management 
Required qualifications, competencies and experience 
  • Decision-making capacity: Demonstrated well-balanced judgment in logistical and management skills to mitigate threats and risks to operations 
  • Planning and organization: Sound organizational and management skills including a strong service orientation. Ability to plan and organize assignments with little supervision, prepared to upmanage and ask for support when it is needed 
  • Accountability: Operates in compliance with service rules, regulations, policies and procedures. Assumes full responsibility for actions and decisions 
  • Technology awareness: Willingness to use automation technology. Computer skills and basic familiarity with vehicle tracking systems and cars are required 
  • Work under stress: Professional and courteous attitude and demonstrated ability to work effectively in a stressful environment 
  • Communication: Ability to provide instruction clearly and concisely both orally and in writing. A high sense of confidentiality 
  • Teamwork: Ability to lead yet closely coordinate with team colleagues and superior virtually. Ability to work in a multi-ethnic environment with sensitivity and respect for diversity, including gender. Ability to manage interpersonal conflicts with a high level of self-reflection 
  • Commitment in continuous learning: Interest in upgrading and learning new skills in this professional field 
  • University degree in a related field such as well as relevant security trainings 
  • Higher education, courses in military, police and another relevant field is an asset 
Professional experience 
  • Minimum 5 years of progressive working experience in a similar position 
  • Proven experience working with vehicles, dispatch, fleet management, tracking 
  • Working knowledge of safety or security operations for humanitarian/development actors is an asset 
Other knowledge, additional competencies 
  • Valid driver’s license, no misdemeanours whatsoever 
  • Strong knowledge of roads between provinces around Northern Iraq, Ninawa, and “disputed areas” 
  • Excellent working knowledge of ICT technologies and computer applications (e.g. MS Office, database programmes) 
  • Good knowledge of vehicle tracking applications 
  • Proficiency in English and Kurdish or Arabic, ideally all three 
  • Good organisational skills 
  • Stress-resilience and proven ability to operate calmly under stress 
  • Ability to function well in a multi-cultural environment 
  • High sense of responsibility 


Share this Job



“The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a global service provider in the field of international cooperation for sustainable development with around 16,400 employe...

Live Jobs: 3 - View all Jobs
Sector Specialisms: Services
Office Location: Erbil, Iraq