Posted about 2 years ago
Location Erbil Job Type Permanent
Salary Sector Telecoms

Job Summary:

The Technician is responsible for diagnosing defected phones and repairing them in a proper time.

Job Duties and Responsibilities:

  • Checks the warranty status, repairs history, phone conditions and attachments.
  • Assembles, installs, test and retains the defected mobile phones on a daily basis to achieve objectives and KPI's.
  • Uses the troubleshooting methods which are mentioned in the service manual that is provided by Samsung through GSPN.
  • Ensures effective and efficient completion of all preventive maintenance duties and does quick quality checking to the repaired phones before submitting the phones to the Q.C. Department.
  • Checks all cases on the Cosmos System and submits notes for the status of the devices and follows up until the case is closed on the Cosmos System.
  • Adheres to workshop process.
  • Requests the required parts from the Storekeeper.
  • Fills the defected parts form for the parts that are already defected from Samsung.
  • Gets updated with the service manual and bulletins which are provided by Samsung through GSPN or our technical shared folder.
  • Performs other duties as and when requested by the direct supervisor.

Job Specifications:

  • Diploma Degree in Electronic Maintenance or in any related field.
  • 1-3 years of handsets maintenance.

Key Competencies (Skills, Abilities and Knowledge)

  • Automated System
  • Disassembly/Assembly.
  • Equipment Use
  • Product Knowledge
  • Processes & procedures
  • Safety Awareness
  • Software Repair
  • Soldering
  • Troubleshooting

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