Senior specialist (ITSM, Service Desk)

Posted 11 months ago by SES
Location Basrah Job Type Permanent
Salary Sector IT
  • Education: Master Degree in Information Systems, Computer Science or a related technical field;
  • Certificate of Excellence not less than: “ITIL Foundation” or “COBIT 5 Foundation”;
  • Not less than 3-years of experience in User Support Services and one of the Systems listed below:
  1. HP OpenView Service Desk;
  2. Jira;
  3. Hardware Inspector;
  4. SAP;
  5. Receiving telephone and e-mail requests and handling of these requests (not less than 1500 requests per month).
  • Working experience with Incident Management/Problem Management;
  • Deep knowledge of information technologies, computer and office equipment, software;
  • Advanced Microsoft Office User;
  • Regulatory document development;
  • Knowledge of the IT Services management model based on ITSM methodology in accordance with ITIL and COBIT recommendation;
  • Language skills: English at Intermediate level.

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SES is now truly an international recruiting and staffing company as we have now expanded our services by forming a new international division to better serve the needs of our clients. This new div...

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