• Education: Master Degree in Information Systems, Computer Science or a related technical field;

• Certificate of Excellence not less than: “ITIL Foundation” or “COBIT 5 Foundation”;

• Not less than 3-years of experience in User Support Services and one of the Systems listed below:

1. HP OpenView Service Desk;

2. Jira;

3. Hardware Inspector;

4. SAP;

5. Receiving telephone and e-mail requests and handling of these requests (not less than 1500 requests per month).

• Working experience with Incident Management/Problem Management;

• Deep knowledge of information technologies, computer and office equipment, software;

• Advanced Microsoft Office User;

• Regulatory document development;

• Knowledge of the IT Services management model based on ITSM methodology in accordance with ITIL and COBIT recommendation;

• Language skills: English at Intermediate level.