Sales Supervisor

Posted about 1 month ago by Pitti Café
Location Erbil Job Type Permanent
Salary Sector

Terms and Conditions of Employment


·         Working hours: From 10 am to 6 pm including one hour for lunch break

·         Working days: form Saturday to Thursday (6 days a week)

·         Annual leave: 18 days / year, Sick leave allowed

·         Probation Period: 3 months

·         One year contract after probation period with monthly target

Job Description:

·         Ensure the smooth operation of the coffee shop by supervising and coordinating the work of the sales team, including assigning tasks and managing schedules.

·         Train and mentor junior employees, ensuring their skills are developed and maintained to deliver excellent coffee products and service.

·         Uphold the brand standards and franchise guidelines, ensuring consistency in product quality, presentation, and customer experience.

·         Monitor inventory levels and place orders for coffee beans, supplies, and equipment as needed, ensuring optimal stock levels are maintained.

·         Handle customer inquiries, complaints, and feedback promptly and professionally, ensuring a positive resolution and customer satisfaction.

·         Collaborate with the management team to develop and implement sales strategies, promotions, and initiatives to drive revenue growth.

·         Maintain cleanliness and organization of the coffee shop, ensuring compliance with health and safety regulations.

·         Stay updated on industry trends, new coffee products, and brewing techniques to provide customers with an exceptional coffee experience.

·         Assist in performing administrative tasks, such as cash handling, sales reporting, and staff performance evaluations.



·         Previous experience in a senior sales supervisor or barista role within a coffee shop or similar food service establishment.

·         Extensive knowledge of coffee types, brewing techniques, latte art, and coffee equipment operation.

·         Excellent customer service skills with a passion for delivering outstanding experiences to customers.

·         Strong communication and interpersonal skills to interact effectively with customers, team members, and management.

·         Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.

·         High attention to detail and commitment to maintaining cleanliness and hygiene standards.

·         Proficiency in handling sales transactions, cash handling, and basic computer skills.

·         Secondary school degree or higher

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Pitti Café

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