Sales Representative-Switch

Posted over 1 year ago by March Holding
Location Baghdad Job Type Permanent
Salary Sector Sales, IT
Role Purpose
The jobs in this level are responsible for handling day to day sales activities in an efficient and timely manner whilst achieving high level of customer satisfaction. The jobs are also responsible for having direct interaction with current business customers making enquiries or seeking information on products and/or services.
Reporting To: Sales Manager
Location: Baghdad-Iraq
Nationality: Locals Only
Company Name: Horizon ISP
Industry: Internet Service Provider
Gender : Female

Key Accountabilities
  • Understand the Sales Strategy and plans and participate in the achievement of objectives and targets
  • Implement Sales policies and procedures
  • Maintain sales information libraries where needed, identify new sources of information, respond to ad hoc requests for data, information or analysis
  • Deal with current customers and respond to sales enquiries/complaints via phone calls/ e-mails / website / customer visits efficiently and effectively in line with established policies and procedures to ensure customer satisfaction and increase customer loyalty to Switch
  • Acquire new business customers and search for new leads to increase sales and hence revenues
  • Ensure customers are aware of full range of Switch services/products/offers which may be relevant to their needs in order to increase sales and customer satisfaction
  • Maintain good relationships with customers to ensure business continuity and growth
  • Interact with management, keeping them informed of relevant enquiries and providing back-up and administrative support to ensure efficiency of sales operations
  • Accurately complete all sales-related administrative details for efficiency
  • Coordinate with relevant Departments on billing transactions in order to finalize the customer’s payment on the system
  • Update sales leads and sales forecasts information on the sales application to ensure accuracy of information at all times
  • Act as a point of expertise and reference within Management and participate in identifying opportunities for cross selling and upselling to enhance sales and profitability
  • Maintain standards review, check and monitor work output to ensure quality requirements
  • Ensure the adherence to quality standards and client expectations during the sales process
  • Update sales leads and sales forecasts information on the sales application to ensure accuracy of information at all times
  • Research, select and evaluate new deals and forecasts, existing and new clients to ensure achievements of sales targets
  • Handle all key accounts communications, conflict resolution and compliance to ensure satisfaction and loyalty
  • Resolve escalated clients’ complaints/requests as needed to ensure customer satisfaction
  • Identify and implement sales improvement initiatives and follow-up on initiatives’ implementation to ensure improvements
  • Create personal rapport with key business decision makers and create customized bulk business deals
  • Responds to the customer support requirements of the supported client base, including implementation and service personnel, and other sales and management resources as needed.
  • Works closely with Customer Service Representatives (Technical Team) to ensure customer satisfaction and problem resolution.
  • Bachelor’s degree.
  • Minimum 3 years of sales experience in a business-to-business or relevant experience.
  • Customers Service Focus
  • Achievement Driven
  • Team Work
  • Relationship Building
  • Initiative
  • Oral Communication
  • Written Communication
  • Technology Application

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March Holding


Since its inception in the late fifties as ARCHS Company; the business started in wholesale trading with a persistent commitment to excellence and expansion and has firmly established itself by sta...

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Sector Specialisms: Industrial
Office Location: Baghdad, Iraq
Phone Number: 00962 (6) 5868360