Sales Executive

Posted about 1 year ago by Rotana Hotel
Location Erbil Job Type Permanent
Salary Sector Sales, Hospitality & Catering
General Duties and Responsibilities:
  • Establish and maintain an active relationship with our main bookers from Professional Conference Organizers, Destination Management Companies, MICE Departments of Travel Agencies and Tourism Authority to increase customer satisfaction and business to Rotana Properties
  • Maintain a close communication with all Rotana Outbound Sales, Area Sales Offices and Catering & Events Departments in order to working as one team on leads and achieving loyalty of Guests to Rotana Hotels & Resorts
  • Ensure your performance of IFH Mystery Calls is as per the Rotana Standard and your overall result does not drop below 70%
  • Ensure that all incoming requests are handled, under the guidance of the Director of Sales – MICE, jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers and cross-selling in case of non-availability
  • Ensure the hand over process of signed contracts to the respective Hotels is as per the Rotana Standards and assistance to the Operational Departments is provided if required.
  • Ensure active follow up on Guest feedback after the event and encourage the Guest to submit the Guest Satisfaction Survey to the Hotel
  • Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Colleagues of Rotana Hotels & Resorts
  • Maintain detailed product knowledge of all Rotana properties in your Area as well as a good understanding of the major Hotels and direct competition in your Area by assisting the Director of Sales – MICE to conducting regular Competition Checks
  • Ensure to forward all irregularities that you encounter in your Department or any other Department of your Area to the Director of Sales - MICE and/or the Area Director of Sales & Marketing in order to maintaining Rotana Standards & Policies and to maximise Customer Satisfaction
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures

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Rotana Hotel


Conveniently located ten minutes away from Erbil International Airport in the midst of the Fairground and business centers yet uniquely adjacent to the English and Italian villages while overlookin...

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Sector Specialisms: Hospitality & Catering
Office Location: Gulan Street, Erbil 44001 - Iraq
Phone Number: +964 66 210 5555