Sales Executive with ref. EBL-003

Location	Erbil	Job Type	Permanent
Salary		Sector	Sales, Hospitality & Catering

General Duties and Responsibilities:

Establish and maintain an active relationship with our main bookers from Professional Conference Organizers, Destination Management Companies, MICE Departments of Travel Agencies and Tourism Authority to increase customer satisfaction and business to Rotana Properties
Maintain a close communication with all Rotana Outbound Sales, Area Sales Offices and Catering & Events Departments in order to working as one team on leads and achieving loyalty of Guests to Rotana Hotels & Resorts
Ensure your performance of IFH Mystery Calls is as per the Rotana Standard and your overall result does not drop below 70%
Ensure that all incoming requests are handled, under the guidance of the Director of Sales – MICE, jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers and cross-selling in case of non-availability
Ensure the hand over process of signed contracts to the respective Hotels is as per the Rotana Standards and assistance to the Operational Departments is provided if required.
Ensure active follow up on Guest feedback after the event and encourage the Guest to submit the Guest Satisfaction Survey to the Hotel
Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Colleagues of Rotana Hotels & Resorts
Maintain detailed product knowledge of all Rotana properties in your Area as well as a good understanding of the major Hotels and direct competition in your Area by assisting the Director of Sales – MICE to conducting regular Competition Checks
Ensure to forward all irregularities that you encounter in your Department or any other Department of your Area to the Director of Sales - MICE and/or the Area Director of Sales & Marketing in order to maintaining Rotana Standards & Policies and to maximise Customer Satisfaction
Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
Comply with the hotel environmental, health and safety policies and procedures

General Duties and Responsibilities:

Establish and maintain an active relationship with our main bookers from Professional Conference Organizers, Destination Management Companies, MICE Departments of Travel Agencies and Tourism Authority to increase customer satisfaction and business to Rotana Properties

Maintain a close communication with all Rotana Outbound Sales, Area Sales Offices and Catering & Events Departments in order to working as one team on leads and achieving loyalty of Guests to Rotana Hotels & Resorts

Ensure your performance of IFH Mystery Calls is as per the Rotana Standard and your overall result does not drop below 70%

Ensure that all incoming requests are handled, under the guidance of the Director of Sales – MICE, jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers and cross-selling in case of non-availability

Ensure the hand over process of signed contracts to the respective Hotels is as per the Rotana Standards and assistance to the Operational Departments is provided if required.

Ensure active follow up on Guest feedback after the event and encourage the Guest to submit the Guest Satisfaction Survey to the Hotel

Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Colleagues of Rotana Hotels & Resorts

Maintain detailed product knowledge of all Rotana properties in your Area as well as a good understanding of the major Hotels and direct competition in your Area by assisting the Director of Sales – MICE to conducting regular Competition Checks

Ensure to forward all irregularities that you encounter in your Department or any other Department of your Area to the Director of Sales - MICE and/or the Area Director of Sales & Marketing in order to maintaining Rotana Standards & Policies and to maximise Customer Satisfaction

Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

Comply with the hotel environmental, health and safety policies and procedures

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Rotana Hotel