-
Approach, greet and offer assistance to customers entering the showroom according to the Mercedes-Benz brand image
-
Assist the customers in selecting available Mercedes-Benz products by undertaking an in-depth needs analysis
-
Explain vehicle performance, product details, features and benefits according to the Mercedes-Benz sales process
-
Offer and accompany the customer in test driving vehicles according to the Mercedes-Benz test drive process
-
Ensure smooth completion of the sales contract and associated documentation
-
Promote and up-sell Mercedes-Benz products and services (e.g. Mercedes-Benz Collection)
-
Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns
-
Facilitate that the F&I department receives sufficient customer information for a smooth hand-over
-
Facilitate that relevant paperwork, car registration and/or insurance documentation is completed according to the distributor policies
-
Organize the hand-over of the vehicle according to the distributor policy
-
Introduce the customer to the After-Sales department
-
Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Supervisor/Sales Manager
-
Create a target focused plan for new customer acquisition using a prospect development system
-
Use various methods (e.g. telephone, e-mail, visit) to acquire and follow-up on prospective customers and compile customer contact reports
-
Ensure regular and prompt updates of customer database and records to increase customer satisfaction and loyalty
-
Share knowledge and best practices about the respective specialized product or product group within the rest of the sales team
-
Gain expert product knowledge on Mercedes-Benz and competitor products, features and accessories and update this regularly
Experience:
-
2 years’ working experience in a Sales role in automotive, luxury goods and/or premium service industry
Knowledge & Skills:
-
Knowledge of product presentation and sales methods
-
Knowledge of Mercedes-Benz products and technologies preferred
-
Knowledge of customer relationship management
-
Excellent prospecting skills
-
Excellent communication skills, with the ability to communicate at all levels
-
Excellent interpersonal and negotiation skills
-
MS-Office Skills
-
Driving license
-
Good English language skills (written and spoken)
-
Kurdish and Arabic language skills
