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Reservation Agent

Posted 13 days ago by Rotana Hotel
Location Erbil Job Type Permanent
Sector Hospitality & Catering

Reservation Agent

 

Job Summary:

 

As a Reservation Agent, you are responsible for handling incoming calls and inquiries to the reservation department in a professional, efficient, and friendly manner.

 

General Duties and Responsibilities:

 

  • Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiries about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures
 
  • Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards
 
  • Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department
 
  • Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings 
 
  • Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
 
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
 
  • Comply with the hotel environmental, health and safety policies and procedures

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Rotana Hotel

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https://www.rotana.com/rotanahotelandresorts/iraq/erbil/erbilrotana?awsa_c=BPNALLON&awsa_k=brandterm&ckibe=PPCRO&pk_campaign=BPNALLON&gclid=CMepmMG8-9ECFScz0wodIo8N5g

Conveniently located ten minutes away from Erbil International Airport in the midst of the Fairground and business centers yet uniquely adjacent to the English and Italian villages while overlookin...

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Live Jobs: 1 - View all Jobs
Sector Specialisms: Hospitality & Catering
Office Location: Gulan Street, Erbil 44001 - Iraq
Phone Number: +964 66 210 5555