Posted 8 months ago by GIZ
Location Erbil Job Type Permanent
Salary Sector Service

Title Receptionist 

Location: Erbil


A. Responsibilities

The receptionist is responsible for

▪ liaising with customers in a service-oriented manner on behalf of the office by providing a professional phone service, personally welcoming visitors and maintaining a high standard in the reception area

▪ dealing with phone calls related to GIZ

▪ ensuring incoming and outgoing calls are efficient and uninterrupted

▪ performing reception and secretariat services on a daily basis


The receptionist performs the following tasks:


B. Tasks

1. Phone and reception services The receptionist

▪ answers and accepts phone calls and messages and/or forwards them

▪ maintains a callback list of all incoming calls which cannot be taken by the relevant staff member

▪ operates the answering machine appropriately

▪ registers, documents and organises incoming and outgoing correspondence (fax, emails, packages and personally delivered messages)

▪ ensures deputisation for other staff members

▪ ensures that visitors are comfortable by offering newspapers, refreshments etc.

▪ records data in control records

2. Office work and services The receptionist

▪ ensures creation and/or regular updating of a list of contacts and addresses (telephone, fax, email)

▪ sorts and distributes incoming correspondence (email, fax, other official documents)

▪ is responsible for distributing and accepting documents and packages to/from the post office, government institutions, embassies etc., and is responsible for these

▪ ensures periodicals are put out

3. Financial services The receptionist

▪ Supports prepares transfers and/or other bank documents and checks these before execution

▪ prepares all incoming invoices for Invoice Check

▪ supporting in filing financial administration documents and treating information confidentially

▪ compiles data from supplier’s invoices and supporting documents to verify accuracy of billing data and to ensure receipt of items ordered, using calculator and computer

▪ compares invoices against purchase orders and shipping and receiving documents to verify receipt of items ordered.

4. Other duties/additional tasks The receptionist

▪ performs other duties and tasks at the request of management


C. Required qualifications, competences and experience


▪ university degree in finance, accounting or similar fields

▪ accounting and finance experience/background is preferable


Professional experience

▪ at least 1-3 years’ professional experience in a comparable position


Other knowledge, additional competences

▪ good working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g. MS Office)

▪ in-depth knowledge of accounting software is an asset

▪ very good written and oral knowledge of the European language widely used in the country, ideally a knowledge of German

▪ politeness and helpfulness in dealing with visitors

▪ willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management


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“The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a global service provider in the field of international cooperation for sustainable development with around 16,400 employe...

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Sector Specialisms: Service
Office Location: Erbil, Iraq