A. Responsibilities
The receptionist is responsible for
-
liaising with customers in a service-oriented manner on behalf of the office by providing a professional phone service, personally welcoming visitors and maintaining a high standard in the reception area
-
dealing with phone calls related to GIZ
-
ensuring incoming and outgoing calls are efficient and uninterrupted
-
performing reception and secretariat services on a daily basis
B. Tasks
-
Phone and reception services
-
welcomes visitors and keeps a guestbook
-
ensures that all visitors received a visitors badge
- registers, documents and organises incoming and outgoing correspondence (fax, emails, packages and personally delivered messages)
-
ensures that visitors are comfortable by offering refreshments etc.
2. Office work and services
The receptionist
-
registers, sorts and distributes incoming correspondence (email, fax, other official documents)
-
is responsible for distributing and accepting documents and packages to/from the post office, government institutions, embassies etc., and is responsible for these and keeps records
-
is responsible for receiving tender documents and gives out confirmation receipts
-
is responsible for meeting room bookings and it’s documentation; making sure the necessary preparations were done and necessary equipment is in place
3. Other duties/additional tasks
The receptionist
-
performs other duties and tasks at the request of management
C. Required qualifications, competences and experience Qualifications
-
secondary school education
-
certificate/diploma or similar qualification from a recognised clerical college
Professional experience
-
at least 1 year professional experience in a comparable position
-
Other knowledge, additional competences
-
good working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g. MS Office)
-
very good written and oral knowledge of English, Kurdish and Arabic
-
politeness and helpfulness in dealing with visitors
-
willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management
