Employment Type: full- time (Sunday to Thursday 8h00-16h00)
Contract Duration: Till 31-Dec-2019
Application Deadline: 08 January 2019
The Protection Team Leader will play an integral role in the smooth implementation of QANDIL’s PARC
Project’ for IDPs. S/he will supervise and coach three Protection Monitoring teams, each consisting of two
Protection Assistants, while reporting to the PARC Manager. S/he will be responsible to ensure the quality of
the work of their teams, by providing them with adequate capacity building and on-the-ground coaching, in
close cooperation with the PARC Manager and Protection Coordinator. The Protection Team Leader will
support and guide their teams in providing timely and effective protection responses to the needs of
populations of concern, while employing a community-based, age, gender and diversity-sensitive approach.
The incumbent will report on trends and contribute to designing a protection strategy to address gaps
identified, in coordination with the PARC Manager. The Protection Team Leader will ensure that Persons of
Concern are involved in making decisions that affect them, whether in accessing their rights or in identifying
appropriate solutions to their problems. To achieve this, the incumbent will need to build and maintain
relations with different QANDIL departments, communities of concern, authorities, protection and partners
as well as a broader network of stakeholders who can contribute to enhancing protection. The Protection
Team Leader will act as a shining example to other team members in upholding QANDIL and UNHCR’s code
of conduct and ensure that all Persons of Concern are treated with dignity and respect in accordance with
humanitarian principles and human rights standards.
Main Duties & Responsibilities:
Supervise and coach three protection monitoring teams, consisting of two protection assistants each.
Orient and train new staff members in the field.
Accompany PM teams on household visits in various locations across Erbil Governorate, to monitor
and coach them, preferably once a week or at minimum biweekly with each team.
Guide teams in providing counseling on protection issues to Persons of Concern, including cases of
SGBV and child protection.
Assist PM teams in responding to the specific needs of individuals through appropriate referrals and
ensure timely and adequate follow-up for every case referred.
Enhance the reporting and IT skills of PM teams.
Maintain effective linkages and coordinate efforts with internal and external departmental staff
(including Legal Team, Data Team, Helpline Team, Finance, Outreach, etc.), local authorities, other
partners and UNHCR on activity implementation, quality control and planning.
Assist in formulating a strategic and well-structured plan in collaboration with supervisor and work
in close coordination with protection monitoring teams to ensure all activities are performed in line
with the plan, and that targets for protection activities are met in a timely manner.
Provide technical support and guidance to the team members, mainstreaming protection
methodologies according to UNHCR standards and ensuring timely case follow-up.
Meet regularly with the PM teams, individually with each team and together with all three teams, in
order to identify any challenges or staff issues, in order to respond in a timely manner and ensure
both smooth implementation and the welfare of staff.
Meet regularly with PM teams in order to monitor their work, collect information, analyze and
report on identified protection incidents, trends, gaps and interventions in various locations across
Erbil governorate. Meeting minutes should be taken in each meeting to document the work and
Keep PARC Manager regularly appraised of gaps and problems in protection activities and issues for
internal improvement, recommendations, advocacy or take-up with other agencies.
Support in the organization of focus group discussions and other activities/events as requested.
Attend and actively participate in coordination meetings and trainings when required by
Assist supervisors in the preparation and dissemination of messages and materials.
Assist PARC Manager in monitoring the leave requests of the staff members, ensuring to meet
targets and to plan ahead to fill gaps when staff are on leave.
Provide team members with constant feedback to improve their performance, and conduct formal
performance appraisals on a quarterly basis.
Perform other duties as assigned by supervisors.
Required Qualification & Skills:
Bachelor degree in project management or international Low;
2-3 years of relevant experience in protection, social work, law, human rights, humanitarian
response or other relevant field;
General knowledge of issues pertaining to Persons of Concern to UNHCR and UNHCR’s protection
Fluency in Kurdish, Arabic & English Languages;
Excellent reporting skills;
Computer literate - Microsoft Office, Outlook etc;
Excellent interpersonal and communication skills with a team work attitude;
Excellent analytical skills and strategic planning;
Confidentiality - Ability to handle sensitive matters appropriately;
Willingness to work in all areas of Erbil Governorate and to work overtime if required by supervisors.