Job Title: POS Technician

Reporting to: IT Support Manager

Job Description:

We are seeking a responsible POS (Point of Sale) device Technician to join our IT team. If you are passionate about IT, equipment testing and wants a hands-on job with hardware, this could be the opportunity for you.

Responsibilities:

• Perform diagnosis, troubleshooting, hardware repairs of POS systems and reprogramming, installing applications, upgrades, backup and other maintenance tasks.
• Resolve service tickets and service requests in a prioritized and timely manner.
• Communicate with development teams and vendors for solutions identified via reported problems.
• Provide System Administration for POS Terminal Management system (TMS).
• Managing all the POS terminals via Terminal management system with firmware and applications upgrade.
• Scheduling remote upgrades for POS machines to the latest application version via TMS.
• Monitoring all the POS machines live status and generating device and app reports via TMS.
• Communicate with vendor regarding feature enhancements on TMS and POS under the supervision of the manager.
• Maintaining record of Reseller’s POS devices asset details.
• Maintaining POS device and accessories stock inventory.
• Responding in a timely manner to solve issues and requests.

• Qualifications:

• Minimum one-year of experience in the repair of electronic office equipment or electronic and electrical systems or computer equipment’s (Laptop, PC and Printer).
• CompTIA A+ Certification is preferred.
• Experience in POS hardware repairs and firmware, Software installations are value added.
• Experience in Android operating system and app installation.
• Experience in Windows operating system and software installation.
• Experience in office applications like MS Excel, Word, and Outlook.
• The Ideal candidate will have strong troubleshooting skills and be knowledgeable about digital payment technology and EMV payments.
• Bachelor’s degree or Diploma in Information Technology or Computer Science or Electronics communication.
• Ability to work well and communicate within a team as well as work independently and maintain a high degree of self-motivation.
• Very clear, confident and effective verbal and written communication skills in English language and Kurdish or Arabic.
• Punctuality and regular attendance are required.