CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements.
In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.
Overview of position
· Empower communities through the provision of accessible and timely information on how to access humanitarian services and resources required to improve their situation;
· Help ensure efficient and effective coordination of humanitarian actors operating in Iraq by collecting and circulating information about the urgent needs and priorities of affected populations, as well as the information gaps between them and delivering actors;
· Support an environment of transparency and accountability by establishing an easy‐to‐access and safe mechanism through which critical feedback and complaints can be submitted and referred to humanitarian actors to influence humanitarian programming and shape advocacy.
Our client is seeking a national consultant to support to conduct an objective assessment of impact, effectiveness, efficiency, relevance and sustainability aspects of the performance and progress of the IIC project in an effort to improve the lives of affected populations in Iraq. The evaluation will be conducted by a team of two external consultants including one international evaluator, who will act as team leader.
i. Clear positioning of the IIC within the broader collective accountability framework of the humanitarian system in Iraq by reinforcing IIC mandate and objectives to stakeholders and partners;
ii. Ensure effective channeling of feedback and complaints to humanitarian actors to influence humanitarian programming and inform evidence based advocacy. In this regard, the consultant is expected to have an open dialog with all stakeholder through conducting various meetings, key informant interviews, etc.;
iii. Analyze the relevance of the IIC’s current focus and recommend direction with the evolving operating context from humanitarian to early recovery;
iv. Evaluation of the IIC user’s experience (all steps the caller is doing when calling to the IIC and the application of the information provided to the agencies for program decision making to ensure the closure of the feedback loop;
Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal.
Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast‐paced environment. Effectively adapts own approach
to suit changing circumstances or requirements. Reflects on experiences and modifies own behaviour. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased,
rational approach with calculated risks. Applies innovation and creativity to problem‐solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground
Summary of functions:
A. Data collection and documents review
C. Interviews and Focus Group Discussion
D. Data analysis
A. Data collection
Conducting field visits to various locations to collect necessary data for the evaluation.
Attending meetings with the IIC team, partners, donors and stakeholders to collect information.
Review any important document relevant to the evaluation.
Provide written and oral translation for the evaluation team leader/ the International Consultant
C. Interviews and Focus Group Discussion
Conducting interviews and Focus Group Discussion with beneficiaries
D. Data analysis
Support the evaluation team leader in analyzing the collected data.
Support the international evaluation team leader in drafting reports and other required documents
Provide Any other support required by the evaluation team leader
The Steering Committee for the project shall guide and oversee the overall direction of the consultancy.
The consultant will devise a methodology that is participatory inclusive and evidence based and the
evaluation will provide quantitative and qualitative data.
As the project enters its fifth year and ongoing, the aim for this evaluation is to be formative to see if we
can improve current project implementation and practices as well as summative to better utilize the
lessons learnt. In order to answer these various questions and to adequately meet the evaluation
expectations, rigorous mixed methods (involving document review, key informants intervention,
observation technics, online survey, FGDs, etc.) will be required. The evaluation team will be responsible
for developing a sound
method which clearly outline how objective sound conclusions are going to be reached. The evaluation
team will need to describe an analytical framework and an approach to evaluation in line with the
international evaluation criteria mentioned above. This method will be further explained in an inception
report to be provided by the consultant.
The inception report, outlining the key scope of the work and intended work plan of the analysis, and
evaluation questions, shall be submitted after 5 days of commencing the consultancy. The evaluators will
prepare an inception report which will outline the scope of work, intended work plan and analysis. The
inception report will provide IIC project manager, Steering Committee and key stakeholders the
opportunity to verify that they share the same understanding about the evaluation objectives. The
inception report should detail the consultants’ understanding of what is being evaluated and why,
showing how each evaluation question will be answered by way of: proposed methods; proposed sources
of data; and data collection procedures. The inception report should include a proposed schedule of tasks,
activities and deliverables, designating a team member with the lead responsibility for each task or
product. The inception report will be discussed and agreed upon with all stakeholders.
The consultant’s final evaluation methodology will be reviewed and approached by the IIC Steering
The evaluation will be conducted by a team of two external consultants including one national evaluator.
The international will act as team leader and will be responsible for all the deliverables of the assignment.
The national consultant will support the international consultant and perform duties assigned by the
international consultant as per the scope of this TORs. The evaluators selected should not have
participated in the project preparation and/or implementation and should not have conflict of interest
with project related activities.
Overall, the International Evaluation Consultant (Team Leader) will be responsible for providing overall
leadership on the independent evaluation of the IIC project based on inputs and insights from the national
consultant. The national consultant, has to provide the following deliverables:
Collect and provide accurate data collection
Ensure all data provided is properly analyzed
Conduct and ensure interviews and focus group discussion. Ensure the systematization of the
Ensure all documents delivered are translated into English
In addition to that, the national consultant will support the team leader to ensure timely submission of
the following deliverables:
An inception report
Presentation of draft report during dissemination workshop with IIC staff and its partner on the findings
of the evaluation.
A clear and concise simply‐written, free of jargon evaluation report (not more than 30 pages) excluding
preliminary pages, executive summary and annexes/appendices.
The final report will be submitted to the Steering Committee and our client Office in Amman in English (1
hard copy and a soft copy and USB flash drive).
5.1 Outline of the evaluation report
The main body of the evaluation report will not exceed 30 pages and contain the different elements
‐ Cover page
‐ Table of contents
‐ Abbreviations and acronyms page
‐ An executive summary that can be used as a document in its own right. It should include the major
findings of the evaluation and summarize conclusions and recommendations.
‐ A short introduction to the project, the objectives of the evaluation and methodology
‐ A justification of the methods and techniques used (including relevant underlying values and
assumptions, theories) with a justification of the selections made (of persons interviewed, villages or
‐ Eventual limitations of the evaluation;
‐ A presentation of the findings and the analysis thereof (including unexpected, relevant findings);
‐ All key priority areas and learning points above should be addressed, paying attention to gender issues
‐ Conclusions, which will analyze the various research questions. Conclusions have to be derived from
findings and analysis thereof;
‐ Recommendations should be clearly related to conclusions and include how they might be implemented
‐ Recommendations should be practical and if necessary divided up for various actors or stakeholders.
Report appendices that include:
‐ Terms of Reference;
‐ Technique used for data collection (including list of informants and locations visited) ;
‐ List of questions used or ‘interview guide’ or topic list (also for possible group discussions);
‐ Programme adherence (data and main features of the activities carried out, organogram);
‐ Concepts and list of abbreviations;
‐ List of documents and bibliography;
5.2 Evaluation Duration and Reporting
A total of 30 calendar days will constitute the evaluation period; 5 days for desk review and to prepare
the research tools, an estimated 15 days for field work, and 10 days for compiling the information
gathered, analyze, draft and complete the evaluation report. The consultant will arrange for a feedback
meeting to share a draft of the evaluation report with the programme staff. A final report in English shall
then be presented after concluding all the received comments.