Medical Administrative Assistant

Posted 9 months ago by L.S.T Medical Consultancy
Location Erbil Job Type Permanent
Salary Sector Administration, Medical & Nursing
Receptionist, under the supervision of the Office Manager, is responsible for performing secretarial functions in an assigned office, including greeting patients, answering phones and scheduling appointments.
Customer Service:
  • Patients want to feel special. Giving your patients a little more personal attention can go a long way in making them feel special. Also, physicians should also remember to always "be present" with the patient. Patients want to feel as though they are the most important person in the world while you are with them.
  • Patients want to know you genuinely care about them. Make sure you give them a warm welcome when they enter the office. No matter how busy your medical office staff is, someone should greet them as soon as they enter your office. Even if you can't verbally greet the patient, getting eye contact with them lets them know you are aware of their presence and will get to them as soon as possible.
  • Patients want you to tackle any issues that arise immediately. If a problem arises with your patient, rectify the situation as soon as possible. A patient will remember that you went out of your way to make them happy but if you don't handle it right away they will remember that too. Customer service is not about getting it perfect, its about catering to the desires of the patient.
  • Determine if patient is established or a new patient
  • If patient is new, enter all required information in the computer
  • Determine physician patient sees, reason for appointment and patient/physician Availability
  • Schedule appointment
  • Welcomes and greets all patients including visitors in person or over the phone
  • Answers the phone while maintaining a polite, consistent phone manner using proper Telephone etiquette
  • Responsible for keeping the reception area clean and organized · Registers new patients
  • Updates existing patient demographics by collecting detailed patient Information including personal and financial information
  • Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
  • Responds to patients', prospective patients, and visitor inquiries in a courteous manner
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders with person in charge to make sure necessary resources are supplied. 
  • Protects patient confidentiality by making sure protected health information secured and logging off the computer before leaving it unattended.
  • Directs patients to appropriate parties, gives direction and provides clerical support to the admitting staff.
  • Arranges for transportation services
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Answers questions about organization and provides callers with address, directions, and other information.
  • Entry level, previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting. Must be available to work evenings and weekends, if needed
  • Skills: Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling

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L.S.T Medical Consultancy


We will be respected internationally for: Delivering measurable quality clinical outcomes; Continuing to grow as a successful local medical provider in partnership with international insurance comp...

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Sector Specialisms: Medical & Nursing
Office Location: Building 809, Italian Village, Gulan Street, Erbil, Kurdistan Region
Phone Number: +964 (0) 750 361 2040