Medical Administrative Assistant Coordinator

Posted about 2 years ago by L.S.T Medical Consultancy
Location Erbil Job Type Permanent
Salary Sector Medical & Nursing


Receptionist, under the supervision of the Chief of Staff, is responsible for performing

secretarial functions in an assigned office, including greeting patients, answering phones and scheduling appointments.

Customer Service:

  • Patients want to feel special. Giving your patients a little more personal attention can go a long way in making them feel special. Also, physicians should also remember to always "be present" with the patient. Patients want to feel as though they are the most important person in the world while you are with them.
  • Patients want to know you genuinely care about them. Make sure you give them a warm welcome when they enter the office. No matter how busy your medical office staff is, someone should greet them as soon as they enter your office. Even if you can't verbally greet the patient, getting eye contact with them lets them know you are aware of their presence and will get to them as soon as possible.
  • Patients want you to tackle any issues that arise immediately. If a problem arises with your patient, rectify the situation as soon as possible. A patient will remember that you went out of your way to make them happy but if you don't handle it right away they will remember that too. Customer service is not about getting it perfect, it’s about catering to the desires of the patient.


 Determine if patient is established or a new patient

 If patient is new, enter all required information in the computer

 Determine physician patient sees, reason for appointment and patient/physician


 Schedule appointment

 Welcomes and greets all patients including visitors in person or over the phone

 Answers the phone while maintaining a polite, consistent phone manner using

proper telephone etiquette

 Responsible for keeping the reception area clean and organized

 Registers new patients

 Updates existing patient demographics by collecting detailed patient information

including personal and financial information

 Facilitates patient flow by notifying the provider of patients' arrival, being aware

of delays, and communicating with patients and clinical staff

 Responds to patients', prospective patients, and visitor inquiries in a courteous


 Keeps medical office supplies adequately stocked by anticipating inventory needs,

placing orders with person in charge to make sure necessary resources are


 Protects patient confidentiality by making sure protected health information

secured and logging off the computer before leaving it unattended.

 Directs patients to appropriate parties, gives direction and provides clerical

support to the admitting staff.

 Arranges for transportation services

 Welcomes on-site visitors, determines nature of business, and announces visitors to

appropriate personnel.

 Answers questions about organization and provides callers with address, directions, and

other information.


Experience: Entry level, previous office administration or receptionist experience or a

minimum of one year work experience in a medical office setting. Must be available to

work evenings and weekends, if needed

Skills: Telephone etiquette, customer service, basic word and excel programs, time

management, multi-tasking, organization, scheduling


 Sit for extended periods of time.

 Have the hand-eye coordination and manual skill needed to operate a keyboard,

photocopier, telephone, calculator and other office equipment

 Have a normal range of hearing and eyesight to record, prepare and communicate

appropriate reports; specific vision requirements: the ability to focus

 Repeat the same motions, such as using a computer or answering the telephone.

Use their hands to handle, control, or feel objects, tools, or controls.


Clinic, the noise level in the work environment should always be quiet.

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L.S.T Medical Consultancy


We will be respected internationally for: Delivering measurable quality clinical outcomes; Continuing to grow as a successful local medical provider in partnership with international insurance comp...

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Sector Specialisms: Medical & Nursing
Office Location: Building 809, Italian Village, Gulan Street, Erbil, Kurdistan Region
Phone Number: +964 (0) 750 361 2040