· Perform diagnosis, troubleshooting, hardware repairs of POS systems and reprogramming, installing applications, upgrades, backup and other maintenance tasks.
· Resolve service tickets and service requests in a prioritized and timely manner.
· Communicate with development teams and vendors for solutions identified via reported problems.
· Provide System Administration for POS Terminal Management system (TMS).
· Managing all the POS terminals via Terminal management system with firmware and applications upgrade.
· Scheduling remote upgrades for POS machines to the latest application version via TMS.
· Monitoring all the POS machines' live status and generating device and app reports via TMS.
· Communicate with vendor regarding feature enhancements on TMS and POS under the supervision of the manager.
· Maintaining record of Reseller’s POS devices asset details.
· Maintaining POS device and accessories stock inventory.
· Responding in a timely manner to solve issues and requests.
· Communicate with Fastlink company to reactivate POS sim cards.
· Support for showrooms and company HQ such as network, software & hardware trouble shouting.
· Manage dashboard of Emails (Fastpay Stores & Fastpay Wallet).
· Testing and evaluating new technology.
· Managing CCTV Cameras of all the showrooms.
· Managing Attendance systems of all the showrooms and Office employees.