IT Specialist

Responsibilities:

• Responsible for internal coordination of all IT related activities in support of the Family Assistance Program to be established in the Hotel.

• Ensure that all IT related requests are addressed in a timely and accurate manner, while efficiently allocating resources and support where required.

• Provide support to the all networking in planning for necessary systems upgrades and IT infrastructure changes compliant with hotel Standards and the IT requirements of the departments, and in close coordination with other departments.

• Assist in the planning, configuring, installing and troubleshooting network infrastructure including routers, WAN optimizers, firewalls, gateways, access points, vLANs, etc.

• Provide recommendations towards further integration of technological solutions to continually improve the effectiveness and efficiency of the systems in place.

• Become skilled and familiar with the use of all IT systems, software, etc. Ensure IT compliance with other requirements and develop and maintain close positive working relationships with relevant IT counterparts.

• Maintain the office's IT inventory for hardware and software (safeguarding media and licenses), including regular updates to the technical documentation of related IT networks.

• Support in the overall maintenance of present and upcoming IT equipment, as well as Local Area Networks. Act as a support technician to resolve technical and software and install sound system for the conferences.

Required Qualifications and Experience

Education

• University degree in Computer Science, or equivalent combination of relevant academic qualifications and extensive progressively responsible technical experience;

• A Microsoft Dynamics CRM Application and/or Microsoft Dynamics CRM Customization and Configuration Certification is an asset.

• Microsoft CRM Cloud-Based and/or On-Premise development and architecture experience;

• A Microsoft technical Certification (MCSA, MCSE, MCDBA) or an IT Project Management certification would be a distinct advantage;

• Knowledge and experience with Windows network infrastructure in a multi-site environment, MS Office, Antivirus Software and utilities.

Experience

A minimum of five years of experience designing, developing, implementing or administering information systems and end-user support, including web-based database applications and thin-client Web-based applications;
Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Word and Publisher;

Previous work experience in international organizations and service industry companies would be an advantage.
 

Languages

• Fluency in English, Kurdish and Arabic is required.

Continuous Learning

• Contributes to colleagues' learning

• Demonstrates interest in improving relevant skills

• Demonstrates interest in acquiring skills relevant to other functional areas

• Keeps abreast of developments in own professional area

Communication

• Actively shares relevant information

• Clearly communicates, and listens to feedback on, changing priorities and procedures

• Writes clearly and effectively, adjusting wording to the intended audience

• Listens effectively and communicates clearly, adapting delivery to the audience

Creativity and Initiative

• Actively seeks new ways of improving programmers or services

• Expands responsibilities while maintaining existing ones

• Persuades others to consider new ideas

• Proactively develops new ways to resolve problems

Leadership and Negotiation

• Convinces others to share resources

• Actively identifies opportunities for and promotes organizational change

• Presents goals as shared interests

• Articulates vision to motivate colleagues and follows through with commitments

Performance Management

• Provides constructive feedback to colleagues

• Identifies ways for their staff to develop their abilities and careers

• Provides fair, accurate, timely, and constructive staff evaluations

• Uses staff evaluations appropriately in recruitment and other relevant HR procedures

• Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluations

Planning and Organizing

• Sets clear and achievable goals consistent with agreed priorities for self and others

• Identifies priority activities and assignments for self and others

• Organizes and documents work to allow for planned and unplanned handovers

• Identifies risks and makes contingency plans

• Adjusts priorities and plans to achieve goals

• Allocates appropriate times and resources for own work and that of team members.

Teamwork

• Actively contributes to an effective, collegian, and agreeable team environment

• Contributes to, and follows team objectives

• Gives credit where credit is due

• Seeks input and feedback from others

• Delegates tasks and responsibilities as appropriate

• Actively supports and implements final group decisions

• Takes joint responsibility for team's work

Technological Awareness

• Learns about developments in available technology

• Proactively identifies and advocates for cost-efficient technology solutions

• Understands applicability and limitation of technology and seeks to apply it to appropriate work