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IT Officer

Posted 24 days ago by GIZ
Location Erbil Job Type Permanent
Sector IT, Service
A.Responsibilities
The junior IT professional provides support in
  • dealing with all questions arising in this area
  • identifying relevant problems and issues and assisting in formulating implementation-oriented solutions
  • further developing instruments and assisting in introducing innovation and change
  • managing knowledge by disseminating and documenting know-how, experience and information
 
B.Tasks
  • Hardware
  1. assists in purchasing and maintaining hardware (notebooks, printers, digital cameras, scanners, servers and all PCs) in accordance with current GIZ standards
  2. in consultation with management, helps purchase and improve hardware and networks, assists with testing new hardware systems, and identifies options for upgrading existing systems and peripherals
  • Software
  1. helps maintain all GIZ standard software (e.g. MS Office, WinPACCS, SAP)
  2. helps update and purchase new software
  3. helps regularly update antivirus software
 
  • Internet, websites
  1. assists with website maintenance
  2. after consultation with management, makes necessary modifications to the existing home page
 
  • Operational support
The junior IT professional
  1. helps install and maintain the local area network (LAN)
  2. in consultation with management and within the limits of his/her authority to act, consults with suppliers to ensure that the network, telephone system and computer hardware function properly
  3. incorporates market developments on relevant IT issues on his/her own initiative
  • General tasks
  1. carries out and ensures general administration of the entire IT system
  2. backs up data and safeguards the system against hackers
  3. resolves all computer and internet problems, prepares all the necessary information and provides phone support
  4. ensures an IT emergency service
  5. assists in advising on IT projects
  6. maintains a list of all hardware and software systems, and updates this to reflect changes
  7. documents the installation and settings on the server and on all computers.
  • Other duties/additional tasks
  1. performs other duties and tasks at the request of management
 
C.  Required qualifications, competences and experience
Qualifications
  • BSc/MSc in IT
  • familiarity with IT hardware and the software used, IT network systems, database software, GIZ intranet and a basic understanding of specific GIZ software (SAP, PACCS, etc.)
 
Professional experience
  • initial experience (internship or similar) in this area
Other knowledge, additional competences
  • outstanding working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g. MS Office)
  • good knowledge of the European language widely used in the country, ideally a knowledge of German
  • willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management

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Sector Specialisms: Service
Office Location: Erbil, Iraq