A.Responsibilities
The junior IT professional provides support in
-
dealing with all questions arising in this area
-
identifying relevant problems and issues and assisting in formulating implementation-oriented solutions
-
further developing instruments and assisting in introducing innovation and change
-
managing knowledge by disseminating and documenting know-how, experience and information
B.Tasks
-
Hardware
-
assists in purchasing and maintaining hardware (notebooks, printers, digital cameras, scanners, servers and all PCs) in accordance with current GIZ standards
-
in consultation with management, helps purchase and improve hardware and networks, assists with testing new hardware systems, and identifies options for upgrading existing systems and peripherals
-
Software
-
helps maintain all GIZ standard software (e.g. MS Office, WinPACCS, SAP)
-
helps update and purchase new software
-
helps regularly update antivirus software
-
Internet, websites
-
assists with website maintenance
-
after consultation with management, makes necessary modifications to the existing home page
-
Operational support
The junior IT professional
-
helps install and maintain the local area network (LAN)
-
in consultation with management and within the limits of his/her authority to act, consults with suppliers to ensure that the network, telephone system and computer hardware function properly
-
incorporates market developments on relevant IT issues on his/her own initiative
-
General tasks
-
carries out and ensures general administration of the entire IT system
-
backs up data and safeguards the system against hackers
-
resolves all computer and internet problems, prepares all the necessary information and provides phone support
-
ensures an IT emergency service
-
assists in advising on IT projects
-
maintains a list of all hardware and software systems, and updates this to reflect changes
-
documents the installation and settings on the server and on all computers.
-
Other duties/additional tasks
-
performs other duties and tasks at the request of management
C. Required qualifications, competences and experience
Qualifications
-
BSc/MSc in IT
-
familiarity with IT hardware and the software used, IT network systems, database software, GIZ intranet and a basic understanding of specific GIZ software (SAP, PACCS, etc.)
Professional experience
-
initial experience (internship or similar) in this area
Other knowledge, additional competences
-
outstanding working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g. MS Office)
-
good knowledge of the European language widely used in the country, ideally a knowledge of German
-
willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management
