JOB DESCRIPTION
Job Summary:
Responsible for the Information Technology operation, manage the help desk support and analyse efficiency to provide the best support for Guests.
General Duties and Responsibilities:
- Develop and manage an effective and workable framework for improving Help Desk IT support to provide a professional image and business continuity
- Generate periodically reports on customer support issues and evaluate the overall operation to deliver outstanding service
- Ensure that regular trainings are provided to IT Employee and Employees to provide the best level of customer support
- Monitor and oversee the Hotel network and communication operations to guarantee a smooth operation
- Coordinate with other departments to recognize and solve all their requirements to ensure business and operational continuity
- Interact with IT vendors, external suppliers and other contractual partners to ensure procurement and IT services are delivered in time
- Ensure that technology and systems are well maintained to their maximum performance and availability
- Implement policy and procedures to guarantee data and assets availability, integrity and security as per the company standards and ensure business continuity
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
