IT Officer

Posted over 1 year ago by Rotana Hotel
Location Erbil Job Type Permanent
Salary Sector Hospitality & Catering



Job Summary:

Responsible for the Information Technology operation, manage the help desk support and analyse efficiency to provide the best support for Guests.

General Duties and Responsibilities:

  • Develop and manage an effective and workable framework for improving Help Desk IT support to provide a professional image and business continuity
  • Generate periodically reports on customer support issues and evaluate the overall operation to deliver outstanding service
  • Ensure that regular trainings are provided to IT Employee and Employees to provide the best level of customer support
  • Monitor and oversee the Hotel network and communication operations to guarantee a smooth operation
  • Coordinate with other departments to recognize and solve all their requirements to ensure business and operational continuity
  • Interact with IT vendors, external suppliers and other contractual partners to ensure procurement and IT services are delivered in time
  • Ensure that technology and systems are well maintained to their maximum performance and availability
  • Implement policy and procedures to guarantee data and assets availability, integrity and security as per the company standards and ensure business continuity
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures

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Rotana Hotel

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Conveniently located ten minutes away fromĀ Erbil International AirportĀ in the midst of the Fairground and business centers yet uniquely adjacent to the English and Italian villages while overlookin...

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Sector Specialisms: Hospitality & Catering
Office Location: Gulan Street, Erbil 44001 - Iraq
Phone Number: +964 66 210 5555