IT Assistant/ Help Desk Engineer

Posted 9 months ago by Chemonics International Inc.
Location Erbil Job Type Permanent
Salary Sector Engineering, IT, NGO
The Iraq Community Resilience Initiative – Ta’afi (ICRI-Ta’afi) is a United States Agency for International Development Office of Transition Initiatives (USAID/OTI) program implemented by Chemonics International in Iraq. ICRI-Ta’afi aims to increase stability in Iraq by supporting accelerated recovery in conflict-affected areas, improvement of the public’s perception of local leadership and strengthened the social fabric of Iraqi communities.
The IT Assistant/ Help Desk Engineer reports to the Information Technology and Security Specialist. 
Principal Duties and Responsibilities 
  • Addresses employee-reported IT issues in a professional and courteous manner over the phone, via email, and in person. 
  • Serves as the primary point of contact through the entire IT incident lifecycle - from the first point of contact through to resolution, proactively keeping the end-user informed of progress. 
  • Provides support to end-user applications in the Windows 10 environment such as Microsoft Office 365 and other applications employees may use for their daily work. 
  • Configures laptops and sets up computers for new employees. 
  • Inspects newly purchased laptops, mobile phones, and other IT hardware such as monitors, etc. 
  • Identifies and troubleshoots printer or laptop hardware issues 
  • Identifies patterns of issues and reports them to the IT and Security Specialist. 
  • Maintains a complete and accurate tracker with a record of all issues reported and the outcome. 
  • Supports with other tasks as assigned by the supervisor. 
  • B.A. in computer science or equivalent education and work experience. 
  • Minimum of one to two years of hands-on experience with hardware and software troubleshooting in a fast-paced environment with demonstrated ability to handle simple, routine tasks, and operational issues. 
  • Demonstrated ability to communicate clearly and concisely both orally and in writing, with excellent customer service skills. 
  • Strong administrative skills, word processing abilities, and attention to detail. 
  • Ability to follow standard practices and procedures, receive general instruction and supervision on work progress, and make significant contribution to end results. 
  • Demonstrated resourcefulness in problem-solving, and initiative to learn new skills. 
  • Demonstrated understanding of networking and system administration principles of Active Directory, SMS, and modern Windows environments. 
  • Ability to interface with all levels of employees and management. 
  • Strong technical knowledge of Microsoft applications required. Knowledge of other software including SmartSheets, DocuSign, FormStack, or other services preferred. 
  • Fluent English and Arabic required. 
  • Equal employment opportunities: Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices based on race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors. 
Additional Information 
  • Contract duration: 3 Month’s 
  • Salary: The salary is based on the ICRI Ta’afi local salary scale 
  • Selected candidates will be vetted 

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