IT Assistant

Posted about 1 year ago by GIZ
Location Baghdad Job Type Permanent
Salary Sector IT, NGO

Job Title: IT Assistant
Reports to: Head of Finance and Administration
Duty Station: Baghdad

The Deutsche Gesellschaft fürInternationale Zusammenarbeit(GIZ) GmbH is a global service provider in the field of international cooperation for sustainable development and international education work, with 20,726 employees worldwide. As a public-benefit federal enterprise, GIZ supports the German Government–in particular the Federal Ministry for Economic Cooperation and Development (BMZ) –and many public and private sector clients in around 120 countries in achieving their objectives in international cooperation. With this aim, GIZ works together with its partners to develop effective solutions that offer people better prospects and sustainably improve their living conditions.

A. Responsibilities
The IT Assistant provides support in
• Dealing with all questions arising in this area.
• Identifying relevant problems and issues and assisting in formulating implementation­ oriented solutions.
• Further developing instrument and assisting in introducing innovation and change.
• Managing knowledge by disseminating and documenting know­how, experience and information in projects and CO for

  •  Country Office at Harlow Riverside in Baghdad
  •  Private rooms of international staff at Harlow Riverside in Baghdad
  •  Project offices at Al­Jadriya in Baghdad
  •  New project offices in Baghdad
  •  GIZ IQ network


B. Tasks

The IT assistant performs the following tasks:

A. Hardware
• Assist in purchasing and maintaining hardware (notebooks, printers, digital cameras, scanners, servers, and all PCs) in accordance with current GIZ standers.
• In consultation with management, helps purchase and improve hardware and networks, assists with testing new hardware system, and identify options for updating existing systems and peripherals.

B. Software
The IT Assistant
• Helps to maintain all GIZ standard software (e.g. APS, AMS, MS Office, WINPACCS, SAP)
• Helps to update and purchase new software
• Helps to regularly update antivirus software

C. Internet, websites
The IT Assistant
• assists with website maintenance
• makes, after consultation with management, necessary modifications to the existing home page

D. Operational support
The IT Assistant
• helps to install and maintain the local area network (LAN)
• in consultation with management and within the limits of his/her authority to act, consults with suppliers to ensure that the network, telephone system and computer hardware function properly
• incorporates market developments on relevant IT issues on his/her own initiative

E. General tasks
The IT Assistant
• carries out and ensures general administration of the entire IT system
• backs up data and safeguards the system against hackers
• resolves all computer and internet problems, prepares all the necessary information, and provides phone support
• ensures an IT emergency service
• assists in advising on IT projects
• maintains a list of all hardware and software systems, and updates this to reflect changes
• documents the installation and settings on the server and on all computers.

C. Required qualifications, competences, and experience

• BSc/MSc in IT
• Familiarity with IT hardware and the software used, IT network systems, database software, GIZ intranet and a basic understanding of specific GIZ software {SAP, APS, AMS, PACCS, etc.)

Professional experience
• initial experience (internship or similar) in this area

Other knowledge, additional competences
• outstanding working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g. MS Office)
• good knowledge of the European language widely used in the country, ideally a knowledge of German.
• willingness to upskill as required by the tasks to be performed ­ corresponding measures are agreed with management

Requirements for application:
 The reference number and position must be mentioned in the subject line of the email, Ref: (BGH-CO21-137) IT Assistant
 Subject line of the application should clearly indicate the vacancy applied for.
 CVs and motivations letters that are in the form of IMG, pictures, screen-shots and links will not be accepted.
 Only shortlisted candidates will be contacted.
Applications passed the expiration date of the advertisement will not be considered

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The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a global service provider in the field of international cooperation for sustainable development and international education...

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