Information Officer - Service Mapping

Posted 10 months ago by International Rescue Committee
Location Erbil Job Type Permanent
Salary Sector NGO
Founded in 1933, the International Rescue Committee (IRC) is a global leader in providing emergency relief, rehabilitation, post-conflict development, human rights protection, resettlement services and advocacy for refugees and others uprooted or affected by violent conflict and oppression. The IRC is committed to restoring hope, freedom, dignity and self-reliance.
Position summary
The Service Mapping Offer has the responsibility to develop and maintain a public-facing map of essential services. This includes developing tools and processes appropriate to the Iraqi context, coordinating with existing service mapping initiatives, and ensuring that service entries are continuously updated. The Service Mapping position will support the Signpost social media pilot program which aims to provide information on legal rights, protection issues and relevant services to beneficiaries through a dedicated Facebook page and website. 
Key working relationships: 
  • Position Reports to:  Senior Editorial Officer
  • Position directly supervises:  n/a
  • Indirect Reporting: n/a
  • Other Internal and/or external contacts: The Social Media Moderators will work closely with other IRC departments of IRC on developing social media content to support their mission on Signpost.
  • Internal: Moderators; IMS team, protection monitoring team and legal team
  • External:  n/a
Essential Responsibilities
  • Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways or user surveys/FGDs, etc. 
  • Develop tools such as new service entry form, service entry update template, and new service provider agreement. 
  • Create accessible and digestible content on available services and service mapping
  • Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map.
  • Maintain ongoing communication with Signpost Product Manager on site strategy, features, and issues. 
  • Act as a first line of defense for bugs and issues with the site and actively solicit feedback from users or office staff.
  • Coordinate with other actors mapping services to avoid duplication of efforts. 
  • Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary.
  • Conduct regular field visits when feasible to verify services offered and capture any access barriers.  
  • Reviewing the content and design of the service map on an ongoing basis. 
  • Work closely with Signpost moderators who are in direct touch with users to verify service information.
  • Conduct training for service providers on how to use the service map and solicit feedback from providers.
  • University Degree with 2 years of relevant working experience working in the humanitarian sector in preferably protection or rule of law, including women protection or child protection 
  • Good interpersonal, organizational, and time management skills
  • Strong written and oral English and Arabic language.
  • Strong organizational and computer skills, practically with Word and Excel.
  •  High level of attention to detail. 
  • Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements
  • Clear and consistent communication style. 
  • Experience in User Centered Design and Content Management Systems a plus 

Working Environment, Security and Travel: This position is an unaccompanied post based in Ramadi, Anbar Iraq with frequent travel to Kirkuk and occasional travel to Erbil, Iraq and must comply with all IRC security policies and procedures applicable to international staff. The overall security situation in Anbar and Kirkuk is currently fairly stable but subject to change at any time.

Standards of Professional Conduct:  
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Gender Equality:
IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including maternity leave, gender-sensitive security protocols and other supportive benefits and allowances. Qualified female candidates are strongly encouraged to apply.
Attention Returning National Candidates:
IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, IRC has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. 

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