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Hostess

Posted 8 months ago by Hawa Jobs
Location Erbil Job Type Permanent
Salary Sector Hospitality & Catering

JOB TITLE: Hostess 

JOB SUMMARY
The Hostess is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Her duties include taking reservations, maintaining a waitlist of patrons during busy operations/service, passing out menus and accepting phone calls.


JOB DUTIES AND RESPONSIBILITIES
•         Answering phone calls, taking reservations and answering questions.
•         Greeting guests as they enter, and putting them on a waiting list as necessary.
•         Seating guests at tables or in waiting areas.
•         Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
•         Providing guests with menus and answering any initial questions.
•         Engaging with guests to ensure they're happy with food and service.
•         Responding to complaints and helping to resolve them.
•         Good knowledge of the menu.
•         Helping out with other positions in the restaurant as needed.
•         Providing great customer service.
•         Perform other work-related duties as assigned by management.


REPORTING LINE
•         Reports directly to the Restaurant Manager.

REQUIRED SKILLS AND QUALIFICATIONS
•         Bachelor degree in hospitality management or equivalent experience
•         A minimum of 1 to 3 years of experience in a similar role (trading & distribution).
•         Ability to provide top-notch customer service in a fast-paced environment.
•         A positive attitude and ability to work well under pressure with all restaurant staff.
•         Does high-quality work while unsupervised.
•         Good communication skills.
•         Ability to multitask, work in a fast-paced environment.
•         Ability to work independently and to partner with others to promote an environment of teamwork.


COMPENSATION & BENEFITS
•         Salary package will reflect experience levels and will depend on the candidate.

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