Employment Type: Fulltime (Sunday to Thursday 8:00 - 16:00)
Contract Duration: Till 31 Dec 2019
Closing Date: 14 Sept 2019
DUTIES AND RESPONSIBILITIES:
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Respond to helpline calls from potential callers;
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Conduct follow-up on helpline calls using protocols and referral databases;
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Communicate and follow up with relevant unit, UN Agency or NGO;
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Keeping information about callers (IDPs or Refugees) with confidentiality;
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Assist in developing training and tools for helpline;
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Assist in updating, maintaining and expanding helpline network, resources and databases;
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Provide general relevant administrative support;
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Participate in regular meetings such as staff meetings, debriefings;
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Responsible for handling incoming phone calls by IDPs or Refugees through dedicated helpline;
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Record calls and caller’s information by completing provided forms;
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Register complaints from IDPs or refugees, and follow up with concerned departments;
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Provide the information for IDPs or refugees to get to the services within the province of Erbil Gov;
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Any other tasks that related to all the projects that QANDIL have should be implemented in appropriate manner such as Cash, Shelter Renovations, Educations, etc....
DESIRABLE QUALIFICATIONS AND SKILLS:
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University Degree in Human Science or IT;
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Minimum one year or two years’ experience in the same position or field.
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Fluency in Kurdish, Arabic and English languages;
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Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds;
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Ability to handle confidential matters, meet deadlines and work under pressure;
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Personal commitment, efficiency, flexibility, and drive for results.
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Excellent written and verbal communication skills, in addition to organizational skill.