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Helpline Operator

Posted 4 days ago by Qandil Swedish Humanitarian Aid
Location Duhok Job Type Contract
Sector NGO
Employment Type: Fulltime (Sunday to Thursday 8:00 - 16:00)
Contract Duration: Till 31 Dec 2019
Closing Date: 14 Sept 2019


DUTIES AND RESPONSIBILITIES:
  • Respond to helpline calls from potential callers;
  • Conduct follow-up on helpline calls using protocols and referral databases;
  • Communicate and follow up with relevant unit, UN Agency or NGO;
  • Keeping information about callers (IDPs or Refugees) with confidentiality;
  • Assist in developing training and tools for helpline;
  • Assist in updating, maintaining and expanding helpline network, resources and databases;
  • Provide general relevant administrative support;
  • Participate in regular meetings such as staff meetings, debriefings;
  • Responsible for handling incoming phone calls by IDPs or Refugees through dedicated helpline;
  • Record calls and caller’s information by completing provided forms;
  • Register complaints from IDPs or refugees, and follow up with concerned departments;
  • Provide the information for IDPs or refugees to get to the services within the province of Erbil Gov;
  • Any other tasks that related to all the projects that QANDIL have should be implemented in appropriate manner such as Cash, Shelter Renovations, Educations, etc....


DESIRABLE QUALIFICATIONS AND SKILLS:
  • University Degree in Human Science or IT;
  • Minimum one year or two years’ experience in the same position or field.
  • Fluency in Kurdish, Arabic and English languages;
  • Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds;
  • Ability to handle confidential matters, meet deadlines and work under pressure;
  • Personal commitment, efficiency, flexibility, and drive for results.
  • Excellent written and verbal communication skills, in addition to organizational skill.

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Qandil Swedish Humanitarian Aid

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http://www.qandil.org/

QANDIL is a not-for-profit, non-governmental, non-political, and non-religious Swedish humanitarian aid organization that was founded in 1991 in Stockholm, Sweden. Initially focusing on raising awa...

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Sector Specialisms: NGO
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