EMPLOYMENT TYPE: Full- time (Sunday to Thursday 8h00-16h00)
CONTRACT DURATION: till 31-December-2019
APPLICATION DEADLINE: 25 October 2019
QANDIL is a Swedish non-profit, non-political, non-religious humanitarian aid organization that was founded in 1991 in Stockholm, Sweden. Having continuously operated in the Kurdistan Region ever since, QANDIL’s main priorities of work are construction and infrastructure activities, refugee and IDP initiatives, health, water, sanitation and hygiene, and capacity building.
Main Duties & Responsibilities:
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Respond to helpline calls from potential callers
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Conduct follow-up on helpline calls using protocols and referral databases.
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Communicate and follow up with relevant unit, UN Agency or NGO.
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Keeping information about callers (IDPs and Refugee ) with confidentiality
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Assist in developing training and tools for helpline.
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Assist in updating, maintaining and expanding helpline network, resources and databases.
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Provide general relevant administrative support.
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Participate in regular meetings such as staff meetings, debriefings.
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Responsible for handling incoming phone calls by IDPs and Refugee through dedicated
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helpline.
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Record calls and caller’s information by completing provided forms.
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Register complaints from IDPs, and Refugee and follow up with concerned departments.
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Provide the information for IDPs and Refugee to get to the services within the
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province of Erbil Gov.
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Required Qualification & Skills;
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Bachelor degree or Diploma in social science or related studies.
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One year experience in Helpline position or related field.
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Fluent in Arabic and Kurdish, (English Language is an asset).
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Commitment to innovation and creative problem-solving.
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Confidence in working independently and as part of a team.
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Passionate for social justice, human rights and gender issues.
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Excellent interpersonal skills with a strong focus on open and direct communication.
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Excellent written and analytical skills.
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Swedish Humanitarian
Aid Organization
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Detail-oriented with strong organizational skills.
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Demonstrated research skills and ability to handle large volumes of calls.
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Ability to multitask, juggle between multiple projects and prioritize efficiently.
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Ability to work well and problem-solve under pressure and maintain composure under
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stressful situations.
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Resiliently positive and energetic attitude.
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Experience working on a victim-centered or resource-oriented helpline
