Help Desk Assistant

Posted about 1 year ago by World Vision
Location Erbil Job Type Permanent
Salary Sector NGO
To assist team leaders in effectively co-ordinate Food Voucher implementation in the districts ensuring  compliance to Donor and World Vision requirements /guidelines and uphold commitment to beneficiary entitlement
The holder of the position should communicate World Vision’s ethos and demonstrate a quality of spiritual life that is an example to others.
Major Activities
  • Registering all the complaints that the refugees will raised
  • Answer refugees inquiries , questions that may have,
  • Closely Coordination with the donors , UNHCR   
  • Assist Casuals worker in effectively and efficiently manage and coordinate all cash and voucher project activities that are implemented in the district.
  • Assist team leaders and other casuals to plan, implement, monitor and evaluate approved activities as per programs design.
  • Ensure program compliance to Humanitarian Accountability standards.
  • Ensure that all resources earmarked to target populations are properly handled, stored, transported, distributed, tracked, fully accounted for and reported on according to World Vision standard procedures and Donor policy.
  • Visit target communities on regular basis to get their perceptions and experience so as to assist in planning and implementing relevant community-oriented programs.
  • Prepare monthly management reports, and as well as monthly narrative reports for the district according to set standards and formats.
  • Facilitate the identification designing and implementing of appropriate training needs for district staff and target communities.
Coordination and collaboration
  • Assist assistant with other Agencies, Local Authorities and Government   stakeholder in the District and ensure that food voucher project is targeted to the appropriate target population.
  • To co-ordinate and foster relations with other World Vision Programs in the district so as to ensure proper allocation and sharing of resources.
  • Participate in regular coordination meetings in WV and outside agencies including the donor
Capacity development
  • Leads capacity development with field staff to ensure competency levels which allow staff to do their work accordingly.
  • Work with the Project Managers  to supervise and provide training for all other  WFP voucher  staff
Other Roles
  • Represent the NO in food assistance/ Security, coordination  forums as advised by NO management
  • Perform any other duties as required by the project Coordinator or his/her designee
Minimum education, training and experience requirements to qualify for the position:
  • Bachelor’s Degree in Social Sciences, Development Studies, Business Admiration or any other related qualification.
  • Previous experience in a related field.
  • Experience in Food Assistance projects.
  • Strong communication skills Verbal and written English/Arabic and Kurdish.
  • Report writing skills and computer knowledge.
  • Well-developed stakeholder networking skills.
  • Knowledge of commodities & logistics operations, specifically those that relate to distributions, handling, reporting, tracking, monitoring etc.
  • Proven planning, team work and managerial skills
  • Demonstrate ability in the design and effective use of training materials
  • Stays open to internal and external feedback
  • Finds fulfilment in work through creativity, risk taking, initiative, and innovation, and encourages the same in colleagues.
  • Ability to supervise and mentor subordinates
  • Ability to work under minimum supervision
  • Good knowledge and experience of community mobilization.
  • Report writing skills and computer knowledge
Work Environment
  • Office environment:  typical field based
  • Travel: Domestic travel is required.
  • On call:   During normal working hours unless there is an emergency.
World Vision is an equal-opportunity employer that values and respects the importance of a diverse and inclusive workforce and welcomes and supports all employees to achieve the maximum extent of their potential. Female candidates are particularly encouraged to apply.
Only short listed candidates will be contacted
The deadline for application is 22 May 2018

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