Help Desk Assistant

Posted 9 months ago by World Vision
Location Iraq Job Type Permanent
Salary Sector NGO
World Vision Kurdistan Region in Iraq Office is looking for a highly qualified and motivated person for the position of Help Desk Assistant – Erbil, Duhok and Sulaymaniyah.
To assist team leaders in effectively co-ordinate Food Cash & E-Voucher implementation in the Refugees camps by collecting updated data and registration request ensuring compliance to Donor and World Vision requirements /guidelines
The holder of the position should communicate World Vision’s ethos and demonstrate a quality of spiritual life that is an example to others.
  • Registering all the complaints related to Data updating , registration to benefit from the food project that the refugees will raised
  • Answer refugees questions related to the feedback about the updated data or registration that may have,
  • Assist team leaders during the distribution to collect all the complaints related to Data updating and registration requests to benefit from the food project.
  • Collecting beneficiaries’ complaints related to targeting activities by registering their details to a special UNHCR data platform.
  • Ensure dealing with the data compliance to Humanitarian Accountability standards.
Resource Management
  • Managing the data and WV recourse in a very professional and confidential way.
  • Using the UNHCR platform in a proper way.
  • Coordination and Collaboration
  • Closely coordination with other team members at the distribution site
  • Closely coordination with MEAL team to ensure collecting the updates or registration of any special cases not able to visit the distribution site.
  • Participate in regular trainings conducted by WFP and UNHCR.
  • Closely coordination with WFP and UNHCR data person during uploading the data.
Capacity Development
  • Attending timely trainings and evaluation events to build their capacities.
Other Roles
  • Perform any other duties as required by the team leader, project Coordinator or his/her designee.
  • Bachelor’s Degree in Social Sciences, Development Studies, Business Admiration or any other related qualification.
  • Previous experience in a related field.
  • Experience in Food Assistance projects.
  • Strong communication skills Verbal and written English/Arabic and Kurdish.
  • Report writing skills and computer knowledge.
  • Well-developed stakeholder networking skills.
  • Knowledge of commodities & logistics operations, specifically those that relate to distributions, handling, reporting, tracking, monitoring etc.
  • Ability to work with many Data platform and data sheets
  • Stays open to internal and external feedback
  • Ability to work under minimum supervision
  • Good knowledge and experience of how to work under pressure.
  • Strong Computer knowledge
Work Environment
Complete Travel and/or Work Environment statements if applicable.
  • Office environment: typical field based
  • Travel: Domestic travel is required.
  • On call: During normal working hours unless there is an emergency
World Vision is an equal-opportunity employer that values and respects the importance of a diverse and inclusive workforce and welcomes and supports all employees to achieve the maximum extent of their potential. Female candidates are particularly encouraged to apply.

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