World Vision Kurdistan Region in Iraq Office is looking for a highly qualified and motivated person for the position of Help Desk Assistant – Erbil, Duhok and Sulaymaniyah.
PURPOSE OF POSITION:
To assist team leaders in effectively co-ordinate Food Cash & E-Voucher implementation in the Refugees camps by collecting updated data and registration request ensuring compliance to Donor and World Vision requirements /guidelines
The holder of the position should communicate World Vision’s ethos and demonstrate a quality of spiritual life that is an example to others.
MAJOR RESPONSIBILITIES:
Implementation
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Registering all the complaints related to Data updating , registration to benefit from the food project that the refugees will raised
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Answer refugees questions related to the feedback about the updated data or registration that may have,
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Assist team leaders during the distribution to collect all the complaints related to Data updating and registration requests to benefit from the food project.
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Collecting beneficiaries’ complaints related to targeting activities by registering their details to a special UNHCR data platform.
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Ensure dealing with the data compliance to Humanitarian Accountability standards.
Resource Management
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Managing the data and WV recourse in a very professional and confidential way.
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Using the UNHCR platform in a proper way.
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Coordination and Collaboration
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Closely coordination with other team members at the distribution site
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Closely coordination with MEAL team to ensure collecting the updates or registration of any special cases not able to visit the distribution site.
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Participate in regular trainings conducted by WFP and UNHCR.
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Closely coordination with WFP and UNHCR data person during uploading the data.
Capacity Development
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Attending timely trainings and evaluation events to build their capacities.
Other Roles
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Perform any other duties as required by the team leader, project Coordinator or his/her designee.
KNOWLEDGE, SKILLS AND ABILITIES:
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Bachelor’s Degree in Social Sciences, Development Studies, Business Admiration or any other related qualification.
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Previous experience in a related field.
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Experience in Food Assistance projects.
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Strong communication skills Verbal and written English/Arabic and Kurdish.
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Report writing skills and computer knowledge.
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Well-developed stakeholder networking skills.
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Knowledge of commodities & logistics operations, specifically those that relate to distributions, handling, reporting, tracking, monitoring etc.
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Ability to work with many Data platform and data sheets
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Stays open to internal and external feedback
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Ability to work under minimum supervision
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Good knowledge and experience of how to work under pressure.
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Strong Computer knowledge
Work Environment
Complete Travel and/or Work Environment statements if applicable.
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Office environment: typical field based
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Travel: Domestic travel is required.
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On call: During normal working hours unless there is an emergency