World Vision - Iraq Office is looking for a highly qualified and motivated person for the position of Help Desk Assistant - Erbil, Sulaymaniyah.
PURPOSE OF POSITION:
To assist team leaders in effectively co-ordinate Food Voucher implementation in the districts ensuring compliance to Donor and World Vision requirements /guidelines and uphold commitment to beneficiary entitlement
The holder of the position should communicate World Vision’s ethos and demonstrate a quality of spiritual life that is an example to others.
MAJOR RESPONSIBILITIES:
Major Activities
Implementation
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Registering all the complaints that the refugees will raised
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Answer refugees inquiries , questions that may have,
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Closely Coordination with the donors , UNHCR
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Assist Casuals worker in effectively and efficiently manage and coordinate all cash and voucher project activities that are implemented in the district.
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Assist team leaders and other casuals to plan, implement, monitor and evaluate approved activities as per programs design.
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Ensure program compliance to Humanitarian Accountability standards.
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Ensure that all resources earmarked to target populations are properly handled, stored, transported, distributed, tracked, fully accounted for and reported on according to World Vision standard procedures and Donor policy.
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Visit target communities on regular basis to get their perceptions and experience so as to assist in planning and implementing relevant community-oriented programs.
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Prepare monthly management reports, and as well as monthly narrative reports for the district according to set standards and formats.
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Facilitate the identification designing and implementing of appropriate training needs for district staff and target communities.
Management
Coordination and collaboration
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Assist assistant with other Agencies, Local Authorities and Government stakeholder in the District and ensure that food voucher project is targeted to the appropriate target population.
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To co-ordinate and foster relations with other World Vision Programs in the district so as to ensure proper allocation and sharing of resources.
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Participate in regular coordination meetings in WV and outside agencies including the donor
Capacity development
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Leads capacity development with field staff to ensure competency levels which allow staff to do their work accordingly.
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Work with the Project Managers to supervise and provide training for all other WFP voucher staff
Other Roles
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Represent the NO in food assistance/ Security, coordination forums as advised by NO management
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Perform any other duties as required by the project Coordinator or his/her designee
Minimum education, training and experience requirements to qualify for the position:
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Bachelor’s Degree in Social Sciences, Development Studies, Business Admiration or any other related qualification.
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Previous experience in a related field.
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Experience in Food Assistance projects.
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Strong communication skills Verbal and written English/Arabic and Kurdish.
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Report writing skills and computer knowledge.
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Well-developed stakeholder networking skills.
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Knowledge of commodities & logistics operations, specifically those that relate to distributions, handling, reporting, tracking, monitoring etc.
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Proven planning, team work and managerial skills
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Demonstrate ability in the design and effective use of training materials
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Stays open to internal and external feedback
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Finds fulfilment in work through creativity, risk taking, initiative, and innovation, and encourages the same in colleagues.
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Ability to supervise and mentor subordinates
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Ability to work under minimum supervision
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Good knowledge and experience of community mobilization.
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Report writing skills and computer knowledge
Work Environment
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Office environment: typical field based
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Travel: Domestic travel is required.
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On call: During normal working hours unless there is an emergency.
