Job Summary:
As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner
General Duties and Responsibilities:
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Elicit Guest feedback and preferences, regarding Hotel services and ensures action is initiated on the same to maximize Guest satisfaction
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Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
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Active involvement in promoting and selling companies loyalty program, Food & Beverage events, in house facilities and Hotel company partners
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Lead and coach the team towards achieving the highest levels of exceptional Guest service and colleagues satisfaction results, through the application of all corporate and property standards and policies
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Ensure that all accounting auditing practices are in line with company practices, governmental requirements and checks audits and registration cards before sending them to accounts
