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Front Desk Manager

Posted 4 months ago by Rotana Hotel
Location Erbil Job Type Permanent
Salary Sector Hospitality & Catering
Job Summary:
As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner

General Duties and Responsibilities:
  • Elicit Guest feedback and preferences, regarding Hotel services and ensures action is initiated on the same to maximize Guest satisfaction
  • Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
  • Active involvement in promoting and selling companies loyalty program, Food & Beverage events, in house facilities and Hotel company partners
  • Lead and coach the team towards achieving the highest levels of exceptional Guest service and colleagues satisfaction results, through the application of all corporate and property standards and policies
  • Ensure that all accounting auditing practices are in line with company practices, governmental requirements and checks audits and registration cards before sending them to accounts

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Rotana Hotel

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https://www.rotana.com/rotanahotelandresorts/iraq/erbil/erbilrotana?awsa_c=BPNALLON&awsa_k=brandterm&ckibe=PPCRO&pk_campaign=BPNALLON&gclid=CMepmMG8-9ECFScz0wodIo8N5g

Conveniently located ten minutes away from Erbil International Airport in the midst of the Fairground and business centers yet uniquely adjacent to the English and Italian villages while overlookin...

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Sector Specialisms: Hospitality & Catering
Office Location: Gulan Street, Erbil 44001 - Iraq
Phone Number: +964 66 210 5555