Front Desk Manager

Posted 4 months ago by Rotana Hotel
Location Erbil Job Type Permanent
Salary Sector Hospitality & Catering
Job Summary:
As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner

General Duties and Responsibilities:
  • Elicit Guest feedback and preferences, regarding Hotel services and ensures action is initiated on the same to maximize Guest satisfaction
  • Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
  • Active involvement in promoting and selling companies loyalty program, Food & Beverage events, in house facilities and Hotel company partners
  • Lead and coach the team towards achieving the highest levels of exceptional Guest service and colleagues satisfaction results, through the application of all corporate and property standards and policies
  • Ensure that all accounting auditing practices are in line with company practices, governmental requirements and checks audits and registration cards before sending them to accounts

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Rotana Hotel


Conveniently located ten minutes away from Erbil International Airport in the midst of the Fairground and business centers yet uniquely adjacent to the English and Italian villages while overlookin...

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Sector Specialisms: Hospitality & Catering
Office Location: Gulan Street, Erbil 44001 - Iraq
Phone Number: +964 66 210 5555