Flying ICT Supervisor

Posted 7 months ago by Médecins Sans Frontières
Location Mosul Job Type Permanent
Salary Sector NGO
Place of work: 70% Mosul – 30% other MSFCH Locations  
Deadline for application: 26/11/2020 
Main purpose of the job: 
Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as  well as ensuring onsite technical support and training of users under his/her responsibility in accordance with  MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom  services and infrastructure 
  • Monitoring, maintaining and following up on all Information Technology (IT) and Telecom  equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols  and procedures; 
  • Supervising, implementing and improving data security protocols (data saving, firewall, User Access  right, backup, security for equipment and software, etc.) to ensure data security, availability, and  immediate operational recovery and continuity in case of emergency; 
  • Providing technical support and presenting MSF standards, policies, protocols and procedures to all  users. Providing advanced technical support to logistics experts dealing with IT and Telecom  systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical  Referent for 2nd line support, as well as with external providers, to ensure any incidents or  problems that cannot be solved at his/her level are appropriately escalated; 
  • Providing educational support (briefing, training and support, etc.) to all users. Providing advanced  educational support (briefing, training and support, etc.) to logistics experts dealing with IT and  Telecom systems; 
  • Providing regular activity reports for the sites under his/her responsibility in accordance with MSF  guidelines. Updating and archiving all user and ICT (Information and Communications Technology)  related documentation due to changes in the IT and Telecom infrastructures; 
  • Participating in the establishment of the annual budget of the IT and Telecom families. Providing  his/her technical expertise in the local purchase process; 
  • Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the  preceding points; 
  • Performing any other task, specific to his/her area of specialty, as defined in his/her job description and  according to the line manager.  
Specific MSF Contextual Requirement: 
The selected candidate will be required to fly amongst MSF projects in Federal Iraq and KRI Region based on the  operational needs of the mission generally and the project specifically. 

عرض وظيفة شاغرة Specific requirements for the role: 
  • Essential Education: Bachelor degree, desirable advanced diploma in IT 
  • Experience: Essential 2 years of pervious working experience in relevant jobs  
  • Expertise in latest version of Microsoft Operating System and business applications (Office365) ∙ Good knowledge of computer hardware and maintenance processes, network theory and their  respective protocols, main email systems, IT security best practices and IT service management tools  (ITSM)  
  • Administration of Operational Systems (XP-Pro, W7, W10, W2003 Server, Linux) 
  • MS Office 2003/ 2007/ 2010 
  • Microsoft Networks configuration and set up (network components –switch and routers-, Ethernet,  wifi, Bluetooth) 
  • Protocols: TCP/IP, LAN and WAN 
  • Configuration and set up of networks: Desktops, Laptops and peripheric 
  • Other: SAP R3, Citrix, Remote Desktop Access 
  • Understanding in Server Management (latest version of Microsoft Operating System, Active directory)  and virtualization (Hyper-V)  
  • Experienced with radio telecommunication (HF, VHF, GSM, Satellite)  
  • Desirable experience in MSF of other NGOs in similar context  
  • Languages: Essential fluent Arabic and English and good command of ICT English. Working knowledge  of Kurdish is an asset 
  • ∙ Competences: Teaching and supporting skills, result and quality oriented 
What we offer: 
  • Legal contract (extendable) and pay in accordance with MSF Salary Grid 
  • The chance to gain professional development and to develop (career path, training, etc.) within the organisation. ∙ The opportunity to contribute to our objective of saving lives, alleviating suffering and working with those most in  need. 
How to Apply: 
Interested candidates are invited to submit their complete application file (CV + motivation letter +  references + ID card), Only applications with complete documentation will be considered. 
By email to 

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