Field Communications Officer – Digital Media (FCO)

Médecins Sans Frontières (MSF) is an international, humanitarian, non-governmental organisation providing assistance to people in need as a result of natural and man-made disasters, irrespective of race, religion, ideology or politics.

We are seeking to employ a candidate for the following position:

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Field Communications Officer – Digital Media (FCO)

Place of work: Position based in Erbil, but possibility of frequent travel to Baghdad and other project locations throughout Iraq
Deadline for application: 05/10/2021

Main purpose of the job:
Social media is changing the way people find, consume and react to information. The MSF mission in Iraq continues to reinforce its digital media capacities to be able to connect with Iraqis on social media, to build an online community of followers and to better communicate about MSF’s projects and principles in the country. In parallel, it is essential for MSF to be able to document visually, through photos and videos, the conditions for people that it works with, in areas where the organization operates. This is guided by the MSF Iraq communication strategy.

Tasks and Responsibilities:

Social Media Management

• Jointly with the Field Communications Manager, the Field Communications Officer (FCO) will contribute to the development of MSF social media strategy for Iraq by providing contextual advice related to social media use and the latest trends in the country.
• Maintain regular publication of contents on the MSF Iraq social media channels.
• Help MSF to expand its social media audience and engage with followers on social media as appropriate, with guidance from the Field Communications Manager.
• Encourage staff to use social media according to the MSF guidelines while at work or while communicating about work.
• Provide support for trainings on social media to projects in the field.
• Coordinate with the digital communications focal points in the MENA region and internationally to publish contents on different MSF social media channels regionally and internationally.
• Design and implement social media promotion campaigns (sponsored ads).
• Support HR departments with job promotion on the MSF Iraq social media accounts.

Monitoring

• Monitor and analyze online topics and trending subject which are relevant to MSF’s operations and the security context in Iraq and flag significant updates on a timely manner.
• Monitor for public mentions of MSF on social media in Iraq, and report problematic MSF mentions on social media to Field Communication Manager (FCM).
• Monitor backend analytics and evaluate engagement of followers by geographic location, demographics, etc...

Reporting

• Regular reporting on social media mentions of MSF in Iraq and topics of relevance to MSF operations and security.
• Regular reporting on social media activities.
• Feed social media data and activity reports into the monthly communications department report.

• The Field Communications Officer (FCO) is expected to have role in the production of multimedia content (photos, videos, etc...) that helps MSF in Iraq bear witness and communicate the situation in Iraq, particularly issues of relevance to MSF and its patients.
• Adapt content for MSF social media accounts in English, Arabic and Kurdish, with support provided for translation where needed
• Suggest and propose innovations for content creation and increasing MSF`s social media audiences in Iraq, such as: opportunities for Facebook Live coverage, Twitter Q&A sessions with MSF senior field staff, and others.
• The FCO is the focal point for the production of information and visibility tools and products (leaflets, brochures, posters,) in coordination with project teams
• In particular, he/she will help identify the right communications tools and will adapt/translate communications materials to targeted local audiences as needed.
• In addition to collecting content, the FCO will edit and develop materials in line with MSF visual and ethical guidelines, and in coordination with HQ content production teams.
• FCO might help translate content as needed

• Work with the Health Promotion teams in the projects to develop materials for health promotion, based on needs and gaps in the projects.

• The FCO will help promote MSF external communications principles and material towards the national staff (Why does MSF communicate, what does MSF communicate about, how does MSF communicates)
• If need be he/ she can edit the production of internal communication tools (newsletter, etc.) under the supervision of the Field Communication Manager.
• When applicable the FCO will provide communication training for other staff in the mission.
• The FCO will participate in communication data-collection and reporting as required