Responsible for taking calls in a high-volume call center environment to answer inquiries, respond to complaints, and resolve any issues that customers may be experiencing.
Key Responsibilities & Duties
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Manage and resolve customer complaints
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Identify and escalate issues to supervisors should it require management decision to solve it
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Provide products and service information to customers
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Research required information using available resources
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Research, identify, and resolve customer complaints following company procedures procedures
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Report to the management team trends in customer calls/complaints
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Follow up customer calls accordingly
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Complete all logged calls and report the final result
Skills and qualification:
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High school diploma or it's equivalent. College coursework or degree desirable.
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A minimum of one experience in a call center environment required.
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Excellent verbal communication skills and problem resolution ability required.
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PC experience and a working knowledge of Microsoft Office products (e.g., Word, Excel, Access, and Outlook) is required.
