Customer Service Representative

Posted 8 months ago by NassPay
Location Erbil Job Type Permanent
Salary Sector Services
Responsible for taking calls in a high-volume call center environment to answer inquiries, respond to complaints, and resolve any issues that customers may be experiencing.  

Key Responsibilities & Duties 
  • Manage and resolve customer complaints  
  • Identify and escalate issues to supervisors should it require management decision  to solve it  
  • Provide products and service information to customers  
  • Research required information using available resources  
  • Research, identify, and resolve customer complaints following company  procedures procedures  
  • Report to the management team trends in customer calls/complaints 
  • Follow up customer calls accordingly  
  • Complete all logged calls and report the final result  
Skills and qualification: 
  • High school diploma or it's equivalent. College coursework or degree desirable.
  • A minimum of one experience in a call center environment required. 
  • Excellent verbal communication skills and problem resolution ability required.  
  • PC experience and a working knowledge of Microsoft Office products (e.g., Word,  Excel, Access, and Outlook) is required. 

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