A CSR agent is responsible for ensuring a company has the trusting relationship with the customers necessary to function. CSR agent is responsible for evaluating customers in order to find the best deals possible that are needed for business operations.
To succeed in this role, you should be an excellent communicator, able to work with supply chain management, sales, and marketing teams, and build relationships with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Job Responsibilities:
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Understand customer needs and develop plans to address them
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Identify key staff in client companies to cultivate profitable relationships
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Resolve customer complaints quickly and effectively
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Forward upselling and cross-selling opportunities to the sales team
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Promote high-quality sales, supply, and customer service processes
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Aim to preserve customers and renew contracts
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Approach potential customers to establish relationships
Job Duties:
To work with the clients and company’s other departments to create and maintain a plan with sufficient details to:
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Proven experience as a Client Relationship Manager
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Knowledge of customer relationship management (CRM) practices
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Experience in sales or customer service is preferred
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Problem-solving attitude
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Excellent communication skills
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Aptitude for fostering positive relationships
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Teamwork and leadership skills
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Customer-oriented mindset
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Traveling to different area to find customers.
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Work with accountants, procurement, logistics and warehouse teams to deliver the order items/services in time to clients nominated destinations, and get the delivery reports.
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Maintain a current status register for all active contracts.
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Coordinate with clients, sub-contractors, suppliers and HODs to clarify and resolve contractual issues or disputes.
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Work with accounts, logistics and warehouse teams to resolve any contract related invoice processing issues.
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Create and enforce plans that will help meet the needs of customersBuild long-term relationships with clients and customers
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Work quickly to address and resolve customer issues
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Must be self-motivated, flexible and able to manage several jobs at one time
Required Knowledge, Skills, and Abilities:
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Bachelor’s Degree in public relation, Business Administration/Management, or any discipline.
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Proven 5+ years of experience in similar role and same industry
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Full knowledge in building relation with customer service strategy.
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Preferable from Sulaimanyah area (Chamchamal , Qadirkaram)
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Is capable of staying within a given budget
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Has good math skills and is quickly able to calculate the cost of goods and services
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Excellent proficiency in English and Kurdish (written and spoken), fluent in Arabic
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Strong communication and interpersonal skills
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Excellent time management skills to ensure work deadlines are met
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Possesses strong negotiation skills
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Proactive and willing to take new challenges
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Highly detail-oriented
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Problem-solving, work effectively under pressure
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Passion for work and good ethical values
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Strong knowledge in the market area and
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Excellent computer skills and communication software.
