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Customer Service Manager

Posted about 1 month ago by NGC Group
Location Erbil Job Type Permanent
Salary Sector Telecoms

Requirements:

​ * Previous experiences at least 4 years in same field preferable to in        Telecommunication Company.

* Fluency in English Language & Arabic (Kurdish is plus).

* Excellent communication skills and interpersonal

 

Responsibilities and duties: 

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

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NGC Group

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http://www.ngcigroup.com/

Iraq’s leading Information and Communication Technology (ICT) solutions provider.

Live Jobs: 1 - View all Jobs
Sector Specialisms: Service
Office Location: Erbil, Iraq
Phone Number: http://www.ngcigroup.com/