Customer Relationship Management Executive

Posted over 1 year ago by Amal
Location Baghdad Job Type Permanent
Salary Sector IT


This position will Create, set up and launch campaigns on our CRM Platform (MoEngage). Push notification, SMS, Email, In-app, WhatsApp. The role involves the following duties: Planning CRM strategies designed to attract and retain customers while expanding the brands.

Liaising with other departments to create a CRM strategy that works across the board.

Position Accountabilities:

  • Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty, and expanding the company brand.
  • Making sure the customer database is correctly segmented for targeted marketing activities.
  • Collaborating with other departments ensures the CRM strategy works well for every aspect of the business.
  • Development of testing strategies to guarantee the most efficient approach for the organization and its customers.
  • Coming up with creative ideas, preparing proposals, overseeing the production process & execution, and reporting the results to the relevant people.


  • The ability to meet tight deadlines
  • Excellent communication skills
  • Ability to create campaigns that grab the attention of customers
  • Top quality analytical skills.

Experience on:

  • Sales
  • Marketing
  • Ecommerce
  • Creativity
  • Problem-Solving
  • Teamworking
  • Advanced level of computer literacy
  • Time management
  • Project management

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Sector Specialisms: IT