Customer Relations Manager (CRM)

Posted 10 months ago by Hakim Group
Location Sulaymānīyah Job Type Permanent
Salary Sector Services

The customer relations manager will play a very crucial role in the growth of the company and will work  very closely with the founder. 

The following are the major duties and responsibilities of the CRM: 

  • Willingness to adapt and implement marketing strategies and sales methods. ∙ Understanding customer requirements and closing them for sales. 
  • Voice-based calling process. 
  • Good Communication skill. 
  • Handling customer queries and responding to them ASAP. 
  • Closing orders with regular follow-up with customer. 
  • Ensure timely execution of the service along with the operations team. 
  • Sales experience is a plus 


  • You have hands on experience with social media and MS Office. Managing Instagram &  Facebook leads is a must know. 
  • 1 - 3 years of experience as an CRM. 
  • Speaking/Writing/Reading Skills in Kurdish and Arabic required. English is a plus. ∙ Team player with strong communication and presentation skills. 
  • Good communication skills, written and oral. 
  • Systematic approach to maintaining long lists of databases and ensuring regular. ∙ Relevant education or training. 


  • Bachelors in Business Administration or related field. 


  • Team building, Process improvement, People & team management, Leadership Skills, Communication  Skills, Coaching, Change Leadership, Budgeting, and Active Listening

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Hakim Group


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