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Customer Care Agent

Posted over 2 years ago
Location Erbil Job Type Permanent
Salary Sector Telecoms

Job Summary:

The Customer Care Agent is responsible to provide BCI customers with full support services.

Job Duties and Responsibilities:

  • Fills the customers’ information on the GSPN System.
  • Obtains all relevant information to handle the customers’ inquiries and complaints.
  • Helps the customers with the first technical support.
  • Responds promptly to the customers inquiries.
  • Conveys the customers’ complaints to the Branch Supervisor.
  • Directs requests and unresolved issues to the Branch Supervisor.
  • Fills the completed jobs within the Customer Care archiving system.
  • Gets full details from the customer about the defected device and fills out all the details on the job number in order to be clear for the Technician.
  • Receives/submits the defected and repaired devices from and to the customers.
  • Explains the out of warranty case to the customer and extra fees details.
  • Fills out the invoices for the out of warranty according to the serial number.
  • Performs other duties as and when requested by the direct supervisor.

Job Specifications:

  • Bachelor’s Degree in "Business Administration, Marketing" or any equivalent field.
  • 1-3 years; experience in dealing with the customers.
  • Good knowledge in English

Key Competencies (Skills, Abilities and Knowledge)

  • Assets Management
  • Automated System
  • Customer Oriented
  • Documentations & Record Keeping
  • Product Knowledge
  • Process & Procedures
  • Technical Knowledge

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