Customer Care Agent - Both Shifts

Posted 9 months ago by FastPay
Location Erbil Job Type Permanent
Salary Sector Telecoms

NGC Group is looking for passionate, dedicated, and empathetic Customer Care Agents who can treat customers that have questions or complaints with care and provide clarity on our products and services. You will be the front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.

Candidate Experience:

  • This is for those candidates who are be able to work on day and night shifts..

  • Fluency in Kurdish & Arabic is a MUST. English is a plus.

  • No Experience Required (Fresh Gratduates).

Job Description:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing products inside and out to answer customer’s questions.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with the operations team as necessary.

  • Ensure customer satisfaction and provide professional customer support.

  • Accepts extra duties as situations arise.

Candidate Qualification:

  • Bachelor's Degree or equivalent. Preferably a Computer Science background.

  • Ability to stay calm when customers are stressed or upset.

  • Good technical skills.

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Iraq’s leading Information and Communication Technology (ICT) solutions provider.

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Sector Specialisms: Services
Office Location: Erbil, Iraq
Phone Number: 0662205020