Customer Care Agent - Baghdad

Posted over 1 year ago by MultiCell
Location Baghdad Job Type Permanent
Salary 0 - 0 Sector Retail, Sales & Marketing

The Customer Care Agent is responsible to provide Multi Cell customers with full support services.

Job Duties and Responsibilities:

  • Fills the customers’ information on the specific System.

  • Obtains all relevant information to handle the customers’ inquiries and complaints.

  • Helps the customers with the first technical support.

  • Responds promptly to the customers inquiries.

  • Conveys the customers’ complaints to the direct manager.

  • Directs requests and unresolved issues to the direct manager.

  • Fills the completed jobs within the Customer Care archiving system.

  • Gets full details from the customer about the defected device and fills out all the details on the job Number in order to be clear for the Technician.

  • Receives/submits the defected and repaired devices from and to the customers.

  • Explains the out of warranty case to the customer and extra fees details.

  • Fills out the invoices for the out of warranty according to the serial number.

  • Performs other duties as and when requested by the direct manager.

Job Specifications:

  • Bachelor’s Degree in "Business Administration, Marketing" or any equivalent field.

  • 1-3 years' experience in dealing with the customers.

  • Good knowledge in Arabic and English

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Multicell was established in April 2015 after being a part of the BCI group which is a leading smartphone distributor covering the Levant region. BCI granted Multicell the advantage of a substantia...

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