The Customer Care Agent is responsible to provide Multi Cell customers with full support services.
Job Duties and Responsibilities:
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Fills the customers’ information on the specific System.
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Obtains all relevant information to handle the customers’ inquiries and complaints.
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Helps the customers with the first technical support.
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Responds promptly to the customers inquiries.
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Conveys the customers’ complaints to the direct manager.
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Directs requests and unresolved issues to the direct manager.
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Fills the completed jobs within the Customer Care archiving system.
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Gets full details from the customer about the defected device and fills out all the details on the job Number in order to be clear for the Technician.
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Receives/submits the defected and repaired devices from and to the customers.
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Explains the out of warranty case to the customer and extra fees details.
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Fills out the invoices for the out of warranty according to the serial number.
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Performs other duties as and when requested by the direct manager.
Job Specifications:
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Bachelor’s Degree in "Business Administration, Marketing" or any equivalent field.
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1-3 years' experience in dealing with the customers.
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Good knowledge in Arabic and English
