NGCI Group is looking for passionate, dedicated, and empathetic Customer Care Agents who can treat customers that have questions or complaints with care and provide clarity on our products and services. You will be the front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.
This is for candidates who can work on Night Shifts ONLY. Please do not apply if you cannot work from 4:30PM to 12:30AM
Fluency in Kurdish & Arabic is a MUST. English is a plus.
No Experience Required.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing products inside and out to answer customer’s questions.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with operations team as necessary.
Ensure customer satisfaction and provide professional customer support.
Accepts extra duties as situations arise.
Bachelor Degree or equivalent. Preferably Computer Science background.
Ability to stay calm when customers are stressed or upset.