Job Description:
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Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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Responding promptly to customer inquiries.
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Communicating with customers through various channels.
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Acknowledging and resolving customer complaints.
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Knowing products inside and out to answer customer’s questions.
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Keeping records of customer interactions, transactions, comments, and complaints.
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Communicating and coordinating with the operations team as necessary.
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Ensure customer satisfaction and provide professional customer support.
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Accepts extra duties as situations arise.
Candidate Qualifications & Abilities:
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This is for those candidates who are able to work on day and night shifts.
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Fluency in Kurdish & Arabic is a MUST. English is a plus.
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No Experience Required (Fresh Graduates).
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Bachelor's Degree or equivalent. Preferably a Computer Science background.
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Ability to stay calm when customers are stressed or upset.
- Good technical skills.
