Course Facilitator

Posted over 1 year ago by Human Appeal
Location Mosul Job Type Permanent
Salary Sector NGO


Human Appeal International (HA) is a humanitarian, non-governmental and non-profit organisation working in 25 countries around the world since 1991. Human Appeal aims to alleviate poverty, transform and empower local communities whilst championing humanity, impartiality, neutrality, and independence.


Human Appeal’s staff embody our organizational values of excellence, accountability and transparency, compassion, empowerment, and trust and respect.

In 2016 Human Appeal established an office in Iraq. HA is an INGO that provides emergency aid and services to people affected by conflict and displacement in Iraq. HA works in a variety of sectors which include; Education, Food Security and Livelihoods, WASH, Shelter, Protection and others.

The Bookkeeping and customer service course facilitator will be responsible for planning, organizing and conducting the bookkeeping and customer service courses within the Human Appeal/UNHCR Women’s centre. She will be responsible to ensure that women and girls receive sufficient information about the course, sign up to the capacity of the class, attend regularly, receive quality education on bookkeeping and customer services, and follow a sound training plan to gain bookkeeping skills by the end of the course. She will be responsible to assess women and girls satisfaction with the course and take regular exams to help students stay on track with the learning.


  • Ensure timely and technically sound implementation of bookkeeping skills program
  • Develop a curriculum and training plan appropriate for the beneficiaries at the centre
  • Identify beneficiaries in need of referral to case workers, pass up such information to PSS caseworkers or NWPE officer
  • Facilitate age-appropriate training sessions during the course
  • Ensure the regular attendance monitoring of class beneficiaries through the course and filling activity attendance sheet after each class
  • Abide by the Code of Conduct, confidentiality, humanitarian principles, and international/organizational codes of practice.
  • Prepare regular and timely updates and reports as requested and support maintaining the master beneficiary list
  • Any other reasonable duties, as assigned by the National Women Protection officer


The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.


Minimum Requirements:

  • Preferable: written work experience in customer service and client management and bookkeeping in a shop/store    
  • A minimum of 3 years’ experience is required 
  • Demonstrated understanding of teaching principles, humanitarian principles, basic understanding of protection and GBV, familiar with displacement problems and issues 
  • Practical understanding of gender based violence issues and approaches in humanitarian contexts, including the constraints/risks and cultural sensitivities of work in Iraq.
  • Flexibility and ability to work under pressure, manage time and prioritise work to deadlines.
  • A thorough understanding of the gender specific dynamics and protection issues of the Iraq conflict and IDP displacements.
  • Well-developed organisational skills.
  • Punctuality and respect for rules and procedures.
  • Ability to establish and maintain good working relationships in a multi-ethnic, multicultural and multi-disciplinary environment.
  • Able to work independently, with minimal supervision and under pressure.
  • Fluency in Arabic

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Human Appeal


We are an international relief and development agency that asks the question, what makes us human? We think the answer is caring for others and changing their lives for the better. That’s what we’v...

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Office Location: Erbil, Iraq