Contact Center Agent

Posted 12 days ago by Gateway
Location Job Type Sector Closing Date
Erbil Contract IT 2023-04-08

Job Announcement

Position: Contact Center Agent

Duty Location:Erbil

Contract Type: Open End Contract


Job Description: Gateway for Communications seeking a contact center agent. The agent will be responsible for making (inbound/outbound) calls and answering customer’s questions, solving their problems, gathering survey data professionally, and responding to customer inquiries and complaints.

Specific Duties and Responsibilities:

  • Receive calls from the customers and answer their queries.
  • Create tickets for the customers about their issues or requests.
  • Rise the critical cases to the department supervisor.
  • Call back the customer when it is need.
  • Cover the telemarketing campaign if required.

Contact center agent Requirements

  • Knowledge using Microsoft programs.
  • Average typing speed
  • Able to talk on the phone, make notes on the computer, and check out details at the same time - multitasker.
  • Excellent in communication skills, and work under pressure.

General Requirements

  • Fresh graduate (university or institute).
  • Must be Fluent in Kurdish and Arabic
  • English is a plus


How to apply: candidates who fit the requirements mentioned above are highly encouraged to send their CVs via email and mention CC Agent in the subject line Gateway ICT Solutions is equal opportunity employer.



Only short listed candidates will be contacted for interview

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Gateway ICT Solutions Company


Live Jobs: 5 - View all Jobs
Sector Specialisms: Telecoms
Office Location: Baharka New Road, 128 Ankawa, Fastlink Building, KRG, IRAQ
Phone Number: +964 66 220 1641