Community Service Assistant

Posted over 1 year ago by Qandil Swedish Humanitarian Aid
Location Erbil Job Type Temporary
Salary €1400 Sector NGO
  • Work closely with the Registration team in the camps and non‐camp settings to identify vulnerable individuals and conduct proper vulnerability assessment.
  • Participate in and conduct field visits to assess and identify vulnerable individuals.
  • Offer general information and counseling support to the people of concern and make referrals to lawyers, civil society organizations and local authorities.
  • Act as a focal point on women’s and children’s issues, facilitating informal groups of returnee women and children to meet, discuss issues and form support networks and assist where possible.
  • Establish a network with organizations offering services, especially for women and children; Liaise with other team members when dealing with cases that need both legal and social welfare interventions with a focus on the following cases: divorce, inheritance, marriage,education, social welfare, pension, detentions and children issues.
  • Ensure timely and adequate follow up for every case referred. Within 2‐5 days for urgent cases and within 5‐7 days for not urgent cases. Update records with every case referred and followed up on.
  • Both camp and urban CS teams to submit CS bi‐weekly and monthly reports to the Project Coordinator.
  • Draft and type routine correspondence, documents and reports using word processing equipment and maintain up‐to‐date filing systems.
  • Identify extremely vulnerable or individuals at risk.
  • Provide psycho‐social counseling and coordinate referrals and follow‐ups. Record referrals and monitor follow‐up all cases.
  • Coordination and Networking: CS team to conduct regular coordination and networking visits to the CS service providers for referring cases.
  • Focus groups discussions and awareness raising sessions.
  • Implement appropriate mechanisms to respond to victims of SGBV.
  • Advocating on behalf of the PoCs for their rights, including to stop evictions or to find alternative solutions for persons of concern.
  • Bachelor degree in Law or Sociology;
  • Have at least 1 years experiences working with NGOs;
  • Fluent Arabic, Kurdish and good English report writing skills required.
  • Strong organizational and communication skills.
  • Computer literate with good knowledge of Microsoft Word programs
  • Ability to write analytical reports on protection concerns in English (on a weekly basis).
  • Must work well within ethnically diverse teams, and work cooperatively within teams.

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Qandil Swedish Humanitarian Aid


QANDIL is a not-for-profit, non-governmental, non-political, and non-religious Swedish humanitarian aid organization that was founded in 1991 in Stockholm, Sweden. Initially focusing on raising awa...

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Sector Specialisms: NGO
Office Location: English Village, Erbil-Iraq