Community Service Assistant ‐ Khabat

Posted about 2 years ago by Qandil Swedish Humanitarian Aid
Location Erbil Job Type Permanent
Salary Sector NGO


The Community Services Assistant will work on QANDIL’s ‘Mosul Emergency Response project.  The project is a joint initiative by UNHCR and QANDIL, which aims to uphold the rights of Internally Displaced Persons (IDPs) within Erbil Governorate. The Community Services Assistant will be a key member of a mobile team, which will visit IDPs in villages, camps and other IDP settlements across Erbil   Governorate

ACCOUNTABILITY (key results to be  achieved):

  • Provide support to establish community activities which address the social, cultural, and livelihood needs of populations of  concern.

  • Provide advice to involve the host community in protecting of persons of   concern.

  • Apply (The Age, Gender and Diversity (AGD) approach) in all aspects of his/her protection and solutions work on behalf of persons of  concern.


  • Work closely with the Registration team in the camps and non‐camp settings to identify vulnerable individuals and conduct proper vulnerability  assessment

  • Participate in and conduct field visits to assess and identify vulnerable individuals through ASSIST software program.

  • Offer general information and counseling support to the people of concern and make referrals to lawyers, civil society organizations and local  authorities.

  • Act as a focal point on women’s and children’s issues, facilitating informal groups of IDP/Refugee/returnee women and children to meet, discuss issues and form support networks and assisting where possible

  • Network among organizations offering services, especially for women and children, PSN and EVI and publicize these to the UNHCR persons of  concern.

  • Liaise with other team members when dealing with cases that need both legal and social welfare interventions with a focus on the following cases: divorce, inheritance, marriage, education, social welfare, pension, detentions and children  issues.

  • Ensure timely and adequate follow up for every case referred. Within 2‐5 days for urgent cases and within 5‐7 days for not urgent cases. Update records with every case referred and followed up on.

  • Both camp and urban CS teams to submit CS daily, weekly and monthly reports and follow up to the manager.

  • Draft and type routine correspondence, documents and reports using word processing equipment and maintain up‐to‐date filing  systems.

  • Identify extremely vulnerable or heightened risk  individuals.

  • Record referrals and monitor follow‐up All  cases

  • Coordination and Networking: CS team to conduct regular coordination and networking visits to the CS service providers for referring cases and introduction of UNNCR services to PoC.

  • Focus groups discussions and awareness raising  sessions.

  • Implement appropriate mechanisms to respond to victims of  SGBV

  • Advocating on behalf of the PoCs for their rights, including to stop evictions or to find alternative solutions for persons of  concern.



  • Bachelor degree and preferably in Social  Science.

  • Knowledge and background of the context and the targeted areas of UNHCR   projects.

  • Strong organizational and communication  skills.

  • Have at least 1 years experiences working with  NGOs.

  • English and report writing skills required and good command of the Arabic language is required, knowledge of Kurdish is  essential.

  • Computer literate with good knowledge of Microsoft Word  programs

  • Willingness to work in all areas of Erbil Governorate; travelling long distances and working in adverse weather conditions.

  • Willingness to work ‘in the field’ for a minimum of four days a  week.

  • Ability to write analytical reports on protection concerns in English (on a daily   basis).

  • Must work well within ethnically diverse teams, and work cooperatively within   teams.

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Qandil Swedish Humanitarian Aid


QANDIL is a not-for-profit, non-governmental, non-political, and non-religious Swedish humanitarian aid organization that was founded in 1991 in Stockholm, Sweden. Initially focusing on raising awa...

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