DUTY STATION: Duhok Office
EMPLOYMENT TYPE: Full - time (Sunday to Thursday 8h00-16h00)
APPLICATION DEADLINE: 29th November 2019
MAJOR DUTIES AND RESPONSIBILITIES:
-
Uphold QANDIL and UNHCR’s code of conduct, and ensure that all persons of concern are treated with dignity and respect, by humanitarian principles and human rights standards.
-
Conduct follow-up on helpline calls using protocols and referral databases.
-
Communicate and follow up with relevant units, UN Agency or NGOs.
-
Keeping information about callers (IDPs & Refugees) with confidentiality
-
Assist in developing training and tools for helpline.
-
Assist in updating, maintaining and expanding helpline networks, resources, and databases.
-
Provide general relevant administrative support.
-
Participate in regular meetings such as staff meetings, debriefings.
-
Responsible for handling incoming phone calls by IDPs and Refugees through dedicated helpline.
-
Record calls and caller’s information by completing provided forms.
-
Register complaints from IDPs and Refugees, and follow up with concerned departments.
-
Provide the information for IDPs and Refugees to get to the services within the province of Duhok Gov.
-
Perform other duties as assigned by supervisor or related to Qandil Organization when
-
needed.
REQUIRED QUALIFICATIONS & SKILLS:
-
BA degree in Administration or IT;
-
Minimum of two years’ experience in the same position or field;
-
Fluency in Kurdish & Arabic Languages, English is an asset;
-
Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds;
-
Ability to handle confidential matters, meet deadlines and work under pressure;
-
Personal commitment, efficiency, flexibility, and drive for results.
-
Excellent written and verbal communication skills, in addition to organizational skills.
