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Bellboy

Posted about 2 years ago by Arjaan By Rotana Hotel
Location Erbil Job Type Permanent
Salary Sector Hospitality & Catering

Job Summary

As a Bellboy you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.
 

General Duties and Responsibilities:

  • Receive Guests in a professional and friendly manner, exceeding Guest expectation from arrival through to departure
  • Maintain effective communication with all related Departments to ensure smooth service delivery
  • Maintain an up to date knowledge of the Hotel and local services
  • Maintain awareness of Guest profile through Opera Guest profile system
  • Ensure that the Guest luggage is carried from arrival point to room and from room to departure point on check out
  • Handle all messages, mail and packages for Guests and Employees, ensuring they are delivered at the appropriate time in a professional manner
  • Deliver morning newspapers to rooms
  • Deliver Guest messages and other deliveries immediately without delay in a professional manner
  • Ensure concierge desk and store room is clean tidy and well organized
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment Comply with the hotel environmental, health and safety policies and procedures

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Arjaan By Rotana Hotel

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