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Bell Captain

Posted about 2 years ago by Arjaan By Rotana Hotel
Location Erbil Job Type Permanent
Salary Sector Hospitality & Catering

Job Summary

As a Bell Captain you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience
 

General Duties and Responsibilities:

  • Maintain a good working relationship with all Front Office Employees and ensure Guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
  • Maintain a good working relationship with all Bellboys
  • Maintain an awareness of Guest profiles through the Opera Guest profile system
  • Supervise the activities of the Bellboys, ensuring that the Guest luggage is carried from arrival point to room and from room to departure point on checkout
  • Handle all messages, mails and packages for Guest and Employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
  • Establish and control the duty roster in accordance with business needs
  • Maintain an up to date knowledge of the Hotel services and communicate this to subordinates so they can supply information and respond to Guest queries
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures

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Arjaan By Rotana Hotel

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