The Fig Club is looking for a female Assistant Manager that speaks fluent English and Kurdish to work part time during the week! The Fig Club is an activity centre for children and mothers, based in Erbil.
Front of House Responsibilities: Anything that will give our members the best experience when they come our club;
The ‘face of’ the Club; upholding The Fig Club ethos, values and standards
Engaging with our biggest and littlest guests
Providing a warm welcome to our members and running the reception desk like a well-oiled machine - Keeping the whole club looking like a premium environment.
Expert in class booking and able to offer advice about class content to Members
Support the Management team to provide information and follow up to potential sales leads including membership and parties and events.
Responsible for the general upkeep of the clubs and facilities – including hygiene and identifying repairs that need doing
Maintain the integrity of the CRM system to allow for accurate analysis and planning
Responsible for Member satisfaction, responding to member questions and escalating complaints
Meeting schools and creating opportunities.
Qualifications and Requirements:
Proven experience in a nursery/ school environment where dealing with parent’s experience are at the forefront of operations
Ability to communicate effectively on all levels
Tech-savvy; advanced Microsoft Office and an inquisitive mind for
Excellent verbal and written communication skills
Problem solving skills and initiative
Strong attention to details and an investigative nature
Excellent time management skills and prioritisation
Ability to work as part of a team, build strong working relationships and manage multiple stakeholders.